Renee Hammond
Redmond,Oregon
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than [Number] years of sobriety and ready to help others reclaim lives through use of proper services. Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than [Number] years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Aid, Peer Support Specialist
Best Care Treatment Services
06.2021 - Current
- Communicate with referral sources, physicians, and associated staff
- Enhanced office productivity by handling high volume of callers per day
- Complete intake assessment forms
- Answer phone calls and provide new clients with required paperwork to initiate service
- Work closely with insurance companies to obtain authorizations for client services
- Supported office staff and operational requirements with administrative tasks
- Collect, verify, record and process client demographics and referral information
- Assessed clients' needs and determined eligibility for intake services
- Built relationships with community agencies for timely service referrals.
- Assisted medical staff with diagnostic procedures for accurate results and timely treatment.
- Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
- Facilitated communication between patients and medical professionals, ensuring clear understanding of treatment plans.
- Supported healthcare team in managing appointments, coordinating schedules, and processing paperwork for optimal organization and time management.
- Ensured continuity of care by accurately documenting patient information in electronic health records systems.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
- Monitored vital signs regularly for early detection of changes or potential complications requiring intervention from the healthcare team.
- Answered patient inquiries and provided information about healthcare services.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Administered medications as directed by healthcare professionals.
Billing Specialist
Advantage Dental
02.2019 - 06.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Developed and maintained billing procedures to make timely payments
- Identified payment trends and adjusted billing processes accordingly to retain customers
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Provided excellent customer service, developing and maintaining client relationships
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Researched and resolved billing discrepancies to enable accurate billing
- Reconciled accounts receivable to general ledger.
Billing Specialist
Symetry Care
04.2018 - 05.2019
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Met with client to determine eligibility on a sliding scale for services
- Identified payment trends and adjusted billing processes accordingly to retain customers
- Processed and verified invoices to secure accuracy of billing information
- Prepared and submitted monthly billing reports to management for financial overview
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Reconciled accounts receivable to general ledger.
Trial Assistant
Deschutes County District Attorney's Office
03.2003 - 04.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Meets with attorneys, clients, and other professionals to discuss assigned cases or projects
- Drafts legal documents including routine pleadings and motions, affidavits, and interrogatories; files motions and pleadings according to judicial procedures
- Researches and analyzes statutes, regulations, legal articles, judicial decisions, and other legal sources; provides written analysis to attorneys
- Maintain daily Court docket for Attorney appearances
- Prepares, organizes, stores, and retrieves case files, which may include evidence, exhibits, depositions, pleadings, exhibits, and other items
- Assists attorneys with trial preparation, which may include attending trials and hearings
- Performs other related duties as assigned
- LEDS certified for criminal background checks
- Efile Court documents through Ecourt system
- Obtain results for lab testing.
Education
GED -
Central Oregon Community College
Bend, Oregon06.1983
Skills
- Rapport Building
- Interpersonal Abilities
- Arranging Transportation
- Problem-Solving Skills
Certification
02/01/2023, International Peer Support Specialist
Timeline
Medical Aid, Peer Support Specialist
Best Care Treatment Services
06.2021 - Current
Billing Specialist
Advantage Dental
02.2019 - 06.2021
Billing Specialist
Symetry Care
04.2018 - 05.2019
Trial Assistant
Deschutes County District Attorney's Office
03.2003 - 04.2018
GED -
Central Oregon Community College
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