Renee Hampton
Vail,AZ
Summary
Highly skilled Learning and Development Trainer with substantial experience in designing and delivering effective training programs. Possess strong skills in curriculum development, adult learning techniques, and organizational change management. Proven ability to enhance employee performance through innovative training methods that resulted in increased productivity and operational efficiency across previous roles.
Overview
13
13
years of professional experience
Work History
Network Relations Specialist
America Auto Shield
10.2023 - 01.2025
- Monitor and analyze repair facility and service provider performance, identifying trends, and tracking results.
- Enhanced understanding of terms in contract coverage agreements.
- Strategized ways to harness new market potentials.
- Maintained accurate and accessible company data through efficient documentation processes.
- Synchronized efforts between departments to enhance procedural workflows.
Customer Service Trainer 2
American Auto Shield
Tucson, AZ
08.2021 - 10.2023
- Conducted training sessions for onboarding new hires and providing refresher courses.
- Designed interactive learning tools like quizzes and games to enhance trainee engagement.
- Executed role-playing scenarios to display efficient techniques for addressing customer issues.
- Designed instructional materials such as handouts, slideshows, videos. to support the training program.
- Developed and implemented customer service training plans and objectives.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Monitored, evaluated and recorded training activities or program effectiveness.
Senior Learning and Development Trainer
Sequential Technologies International
Tucson, AZ
08.2011 - 06.2021
- Created robust instructional materials, including guides, skill assessments, and call listening exercises.
- Facilitated New Hire training and Leadership Development across supported programs through various traditional and modern methods.
- Experienced in creating and revising training materials such as facilitator notes, participant manuals, presentation slides, job aids, and workflow documents based on the ADDIE model.
- Delivered performance coaching and one-on-one support to training staff aimed at achieving performance and career development goals.
- Utilized Kirkpatrick Model to assess success metrics for coaching initiatives.
- Trained operation leadership, trainers, and agents to establish new sites.
- Coordinated training staff and managed allocation of resources across multiple locations.
- Collaborated with HR and staffing department to conduct interviews and onboard new training staff.
Education
Bachelor of Science - Business Administration And Management
University of Arizona
Tucson, AZSkills
- Strategic Problem Resolution
- Integrated Learning Approaches
- Instructional Resource Development
- Hiring Process Management
- Gap Identification
- Knowledge of Adult Learning Principles
- Vendor Engagement Strategies
- Quality Analysis
- Workflow Management
Timeline
Network Relations Specialist
America Auto Shield
10.2023 - 01.2025
Customer Service Trainer 2
American Auto Shield
08.2021 - 10.2023
Senior Learning and Development Trainer
Sequential Technologies International
08.2011 - 06.2021
Bachelor of Science - Business Administration And Management
University of Arizona
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