renee hancock

• Enhanced guest satisfaction by resolving inquiries and concerns promptly, ensuring a positive experience.

Labor- Setting up and tear down of booths for conventions and trade shows.

• Managed vendor relationships to negotiate contracts and secure favorable terms, contributing to cost savings and operational effectiveness.
• Oversaw daily office functions, maintaining a productive environment and ensuring timely execution of administrative tasks.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed and maintained relationships with external vendors and suppliers.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Interacted well with customers to build connections and nurture relationships.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

• Delivered exceptional customer service by efficiently managing orders, resulting in a loyal clientele and repeat business.
• Prepared and served a diverse range of cocktails and beverages, ensuring quality and consistency in every drink.
• Maintained cleanliness of the bar area and dining spaces, contributing to a safe and welcoming environment for patrons.
• Assisted in training new staff members on service standards and drink recipes, enhancing team performance and knowledge retention.