Renee Hand
Dandridge,TN
Summary
Dynamic leader with a proven track record at Southeast Connections LLC, spearheading large-scale initiatives to drive business growth and operational efficiency. Leveraging project management expertise and technical acumen, enhanced stakeholder satisfaction and team performance, achieving significant cost savings. Skilled in fostering innovation and building cohesive teams, excelling in fast-paced environments to consistently deliver high-quality results.
Overview
16
16
years of professional experience
Work History
Director PMO & Continuous Improvement
Southeast Connections LLC
06.2023 - Current
- Managed the implementation of large-scale initiatives, driving efficiency and cost savings.
- Developed and maintained PMO governance framework, ensuring alignment with organizational goals.
- Developed strategic plans with executive leadership, boosting business growth and achieving 10% year-over-year margin growth through efficient project execution.
- Enhanced overall project performance by providing guidance and support to project managers and teams. Increasing revenue by 70% YOY
- Boosted stakeholder satisfaction by enabling transparent reporting on project status and progress.
- Established a strong PMO team by recruiting, hiring, and mentoring top talent.
- Spearheaded process standardization efforts across various departments, leading to increased operational efficiency. Transforming time from data-gathering to analysis.
- Implemented a continuous improvement culture within the PMO, fostering innovation and growth.
- Facilitated change management activities to support successful project implementation and adoption.
- Championed the use of data-driven decision-making in real-time, promoting forward thinking and improving margins. Fostering a culture of fact-based problem-solving among teams.
- Promoted knowledge sharing among team members through regular workshops, trainings, and seminars on best practices in project management methodologies.
- Streamlined communication channels between departments for improved collaboration on projects.
- Reduced project risk through proactive identification and mitigation of potential issues. Driving better decision making to enhance opportunities.
- Improved project management processes by implementing best practices and industry-standard tools. Creating transparency and accurate forecasting.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Cultivated positive rapport to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Program Manager
Southeast Connections LLC
01.2020 - 06.2023
- Managed and supervised 6 project teams and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Developed and maintained logistics workflows, procedures and reports.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Project Manager
Southeast Connections LLC
10.2016 - 01.2020
- Successfully managed multiple large projects $25M-$50M
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Reported regularly to managers on project budget, progress, and technical problems.
Administrative Assistant
Southeast Connections LLC
12.2014 - 10.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping for multi-million dollar projects with 125+ employees, with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Merchandising Execution Manager
The Home Depot Inc
10.2012 - 11.2014
- Conducted regular audits of 5-8 stores' compliance with company standards in visual presentation, signage, and promotional displays.
- Improved merchandising execution by implementing effective strategies and innovative display techniques.
- Enhanced store appearance and customer experience through regular merchandising updates and maintenance.
- Provided insightful feedback to product development teams, informing decisions on assortment planning and SKU rationalization.
- Spearheaded seasonal floor set changes with a team of 7, coordinating efforts across multiple departments to execute complex transitions efficiently.
- Enforced adherence to company policies regarding safety regulations by monitoring store conditions regularly; maintained clean environments conducive to optimal shopper experiences.
- Developed strong relationships with vendors to ensure timely delivery of products and promotional materials.
- Established clear performance metrics for the team, driving accountability and fostering a results-oriented culture within the organization.
- Championed continuous improvement initiatives within the merchandising team, fostering a culture of innovation and adaptability in response to evolving market demands.
- Oversaw successful implementation of special events and promotional campaigns within assigned region or territory.
- Collaborated with cross-functional teams to develop comprehensive merchandising plans for product launches and promotions.
- Implemented visual guidelines, ensuring consistent brand representation throughout the store environment.
- Optimized inventory management by establishing efficient processes for merchandise flow, stocking, and replenishment.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Merchandising Execution Team Associate
The Home Depot Inc
10.2008 - 10.2012
- Improved store profitability through effective inventory management and timely restocking of products.
- Supported promotional events by setting up attractive displays, managing inventory levels effectively during peak periods.
- Ensured accurate pricing by regularly updating price tags and promotional materials, reducing customer complaints and increasing sales potential.
- Collaborated with cross-functional teams to develop merchandising strategies, optimizing product placement for maximum revenue generation.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
- Implemented loss prevention strategies by conducting regular store walk-throughs and maintaining a vigilant presence on the sales floor, reducing theft incidents substantially.
- Assisted in training new team members on company policies and procedures, ensuring consistent execution across the team.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
- Proposed new ideas and concepts to enhance merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
Education
High School Diploma -
Sever County High School
Sevierville, TN05-1996
Skills
- Project Management
- MS Excel
- Problem-solving abilities
- Leadership
- Customer Relations
- Team building
- Conflict Resolution
- Data Analysis
- Risk Management
- Profit and Loss Management
- Change Management
- Cross-functional team leadership
Accomplishments
Led a transformative initiative within the transmission department, launching a field management tool and establishing streamlined processes. Championed data-driven decision-making, enabling real-time insights and improved outcomes. Collaborated closely with cross-functional teams to define and document essential business rules, ensuring alignment and clarity across the organization.
Successfully managed multiple multi-million-dollar projects, consistently delivering under budget. Skillfully addressed scope creep in challenging conversations, resulting in additional revenue for the contracts. Implemented comprehensive lessons learned and risk management processes to enhance project outcomes and mitigate future risks.
Timeline
Director PMO & Continuous Improvement
Southeast Connections LLC
06.2023 - Current
Program Manager
Southeast Connections LLC
01.2020 - 06.2023
Project Manager
Southeast Connections LLC
10.2016 - 01.2020
Administrative Assistant
Southeast Connections LLC
12.2014 - 10.2016
Merchandising Execution Manager
The Home Depot Inc
10.2012 - 11.2014
Merchandising Execution Team Associate
The Home Depot Inc
10.2008 - 10.2012
High School Diploma -
Sever County High School
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