Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Harris

Oxon Hill

Summary

Proven housekeeping expert from MGM National Harbor, skilled in advanced cleaning techniques and guest services, enhanced room turnover by implementing efficient processes. Demonstrated leadership in training peers and boosting hotel's cleanliness scores, showcasing strong problem-solving and multitasking abilities.

Overview

20
20
years of professional experience

Work History

Housekeeper

MGM National Harbor
11.2016 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

Housekeeper

Kellogg Hotel and Conference Center
02.2016 - 10.2016
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.

Housekeeper

Gaylord National Convention Center
04.2008 - 01.2015
  • Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Reduced need for deep cleaning interventions by maintaining consistent and thorough daily cleaning schedule.
  • Enhanced guest feedback scores related to room cleanliness, directly contributing to hotel's reputation for excellence in housekeeping services.

Laundry Attendant

Marriot Hotel
06.2004 - 04.2008
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.

Education

High School Diploma -

Model Secondary School For The Deaf
Washington, DC

No Degree - Certified in Computer Literacy And 10-key Input

Goodwill Industries
Chicago, IL

Skills

  • Cleaning techniques
  • Room turnover
  • Laundry expertise
  • Health and safety compliance
  • Quality control guidelines
  • Hazardous chemical training
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Guest Services

Timeline

Housekeeper

MGM National Harbor
11.2016 - Current

Housekeeper

Kellogg Hotel and Conference Center
02.2016 - 10.2016

Housekeeper

Gaylord National Convention Center
04.2008 - 01.2015

Laundry Attendant

Marriot Hotel
06.2004 - 04.2008

High School Diploma -

Model Secondary School For The Deaf

No Degree - Certified in Computer Literacy And 10-key Input

Goodwill Industries

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Renee Harris