Summary
Work History
Skills
Timeline
Generic

RENEE HARRIS

Tampa,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Studio Manager

Removery
Tampa, FL
02.2025 - Current
  • Supervised studio activities, ensuring adherence to high client service and satisfaction benchmarks.
  • Guided staff through comprehensive training on operational procedures and effective customer engagement strategies.
  • Revamped processes to improve efficiency and shorten service turnaround durations.
  • Managed service coordination to improve resource distribution and increase overall studio capacity.
  • Analyzed staff performance data to determine effectiveness and identify areas for targeted training.
  • Implemented strategies to promote a positive workplace culture, encouraging collaboration and boosting overall team performance.
  • Enhanced studio efficiency by introducing structured scheduling for optimal client experience.

Studio Operations Lead/ Lead Sales Consultant

Removery
Tampa, FL
04.2023 - 02.2025
  • Handled customer grievances swiftly, ensuring a professional and courteous interaction throughout the process.
  • Analyzed customer needs and recommended products to ensure maximum value and strengthen loyalty.
  • Fostered a motivating work environment through strong leadership and communication, ensuring high levels of employee engagement and customer satisfaction.
  • Maintained and strengthened relationships with key clients through consistent follow-up and personalized email outreach.
  • Monitored and documented weekly performance metrics, providing insights on conversion rate and average order value trends.
  • Designed and launched effective sales campaigns, fostering stronger connections with customers.

Store Manager

Famous Footwear
Las Vegas, NV
07.2021 - 04.2023
  • Managed day-to-day store activities to ensure streamlined and profitable operations.
  • Addressed and resolved issues to enhance team collaboration and customer satisfaction.
  • Managed employee relations by addressing concerns, implementing corrective measures, and conducting terminations as required.
  • Trained new staff on store policies and procedures to enhance operational efficiency and employee confidence.
  • Evaluated and selected prospective employees to fulfill specific team needs and enhance overall performance.
  • Executed performance evaluations with staff to ensure alignment with job expectations and foster professional development.
  • Designed and implemented comprehensive loss prevention initiatives to safeguard inventory.
  • Cultivated a motivated team environment to drive increased productivity and streamline store operations.
  • Conducted analysis of sales figures and performance indicators to uncover gaps and facilitate operational improvements.
  • Designed and implemented weekly staffing schedules to ensure operational needs are met while maintaining budgetary constraints.
  • Optimized product accessibility and presentation by systematically organizing and stocking storage areas and retail displays.
  • Maintained optimal inventory levels through strategic ordering and analysis of sales trends.
  • Trained and mentored staff on product knowledge and sales techniques to enhance performance.
  • Directed daily store operations, ensuring optimal customer experience and adherence to company standards.

Area Manager

Go! Retail
Henderson, NV
06.2020 - 07.2021
  • Utilized data analysis tools to assess consumer buying patterns, enhancing strategic planning efforts.
  • Developed and executed initiatives focused on enhancing employee motivation and overall productivity.
  • Established and nurtured collaborative relationships with local enterprises to expand marketing partnership opportunities.
  • Conducted and managed staff meetings to align team objectives with performance goals, ensuring effective dissemination of important company policy updates.
  • Established clear objectives to support organizational alignment and enhance strategic direction.
  • Directed analysis of store performance metrics to identify opportunities for improvement in sales targets, profit margins, and customer satisfaction scores. Formulated and implemented strategies to elevate overall store performance.
  • Performed in-depth assessments of employee performance to foster team development and enhance overall efficiency.
  • Directed daily operations to ensure efficient scheduling, accurate cash handling, effective merchandising, and robust inventory management while reducing loss.
  • Executed discipline and termination processes for team members to maintain compliance with company policies.
  • Formulated and implemented strategies to optimize operational efficiency and drive store performance across various locations.
  • Facilitated training and mentorship for management teams to improve customer service excellence.
  • Led operational strategy to optimize store performance across multiple locations.
  • Mentored and trained management teams to enhance customer service standards.

Store Manager

DXL
Deptford, NJ
06.2019 - 07.2020
  • Managed employee relations by addressing concerns, implementing corrective measures, and facilitating terminations as required.
  • Managed day-to-day store activities to ensure streamlined and profitable operations.
  • Addressed and resolved issues to enhance team collaboration and customer satisfaction.
  • Conducted comprehensive performance evaluations to ensure alignment with job expectations and foster professional development.
  • Trained new employees on store policies and procedures to enhance operational efficiency and team cohesion.
  • Evaluated customer service metrics and initiated improvements to elevate overall customer experience.
  • Conducted systematic price evaluations to support market competitiveness.
  • Implemented strategic measures to enhance loss prevention, ensuring reduced shrinkage.
  • Conducted analysis of sales data to inform strategic decisions for effective inventory management.
  • Designed and implemented visual merchandising plans aimed at maximizing product exposure and driving revenue.

Skills

Team Leadership

Client Relationship-Building

Effective Communication

Driving Results

Time Management

Persuasive Negotiations

Persistent and Resilient

Schedule Preparation

Client rapport

Budget administration

Process improvement

Scheduling coordination

Outreach event coordination

Client experience management

Teamwork and collaboration

Performance tracking and evaluation

Employee development

Performance evaluations

Schedule management

Conflict resolution

Timeline

Studio Manager

Removery
02.2025 - Current

Studio Operations Lead/ Lead Sales Consultant

Removery
04.2023 - 02.2025

Store Manager

Famous Footwear
07.2021 - 04.2023

Area Manager

Go! Retail
06.2020 - 07.2021

Store Manager

DXL
06.2019 - 07.2020

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RENEE HARRIS