Renee Harris-Neufeld
Sun City,AZ
Summary
Seeking a position that will allow my compassion and dedication to provide care, with unsurpassed commitment in providing quality care throughout customer service industry or clerical services that will utilize my knowledge, skills and abilities to achieve company goals.
Overview
26
26
years of professional experience
Work History
Advanced Medical Support Assistant
Health Administration Services, VA Medical Center
11.1997 - 03.2024
- The Medical Support Assistants (MSAs) Customer services, Scheduling Operations assigned to the Health Administration Service (HAS) located in the Veterans Health Administration (VHA) Phoenix, Arizona which includes The facility's Outpatient and Community Based Outpatient Clinics, and are responsible for Performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants and other members of the medical facility who provide direct patient care
- MSAs are considered the chief sources of patient care and patient flow Information and are responsible for a range of duties which include interpreting and verifying Provider orders in accordance with VHA National Scheduling Directive guidelines
- The Incumbent in this assignment supports all Outpatient Clinics (PACT, Surgical Specialty, Internal Medicine, and Integrated Clinical Services) of the Medical Center and can be pulled to work in any clinic, due to low staffing or assigned consults from any clinic due to backlog
- Inpatient MSA, which provides coverage for all inpatient wards, intensive care units and community living centers (CLC)
- Demonstrates Courtesy and Professionalism
- Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public
- Provides front-line assistance to customers with questions or concerns
- Identifies Customers' Concerns
- Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely
- Facilitates any necessary follow-up so as to ensure satisfactory resolution
- Operates Computerized Programs
- Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats
- Utilizes such programs and databases to make appointments in a clinical setting
- Maintains patient confidentiality with written and verbal information, per HIPAA requirements
- Applies Knowledge of Medical Terminology
- In the clinical service area supported, demonstrates basic knowledge of the associated medical terminology enough to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility
- Works Independently
- Works in a proficient and self-directed manner to accomplish a wide variety of tasks, to include setting priorities and coordinating work
- Employee will ensure productivity is maintained at the established level
- Employee Education
- Complies with Employee Education requirements by completing mandatory annual assignments through the Talent Management System (TMS) and complies with any other training or education requirements as determined by the supervisor
- Provides Hands-on Assistance
- Will provide hands on assistance in the clinics at times to cover a missing MSA and/or high traffic times in the clinics
- If needed, will cover MSA's during scheduled breaks and lunch.
Habilitation-Respite-Skill Builder
Arcadia Health Care
12.2005 - 04.2015
- Provide skill training, in the consumer's home or community, as identified in the Respite and Habilitation or waiver plan
- Training can include, but is not limited to the following: Socialization, communication skill, housekeeping chores, personal hygiene, grooming, health promotion, money, personal safety, using public transportation, leisure time, personal responsibility and problem resolution
- Participate in development and review of the respite and habilitation and waiver planProvide direct childcare to individuals enrolled in the HCBS waiver program in their place of residence or in the community.
Education
General - General Studies
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Provide Customer Service support courteously and respectful, speak clearly with understand of care direction, greet patient and visitors, preregistration updating address information, Check in/ or out for appointment schedule, preparing paperwork, resolving patient issues, prescription, and messages, interdependence in order to achieve assignments in pact team clinic and patient care , answer phone promptly and politely with call backs reminders of lab orders, consults , procedures and appointment setting and request , response to my healthy vet request and concerns consistently
- Assist and maintain various administrative duties throughout Health Administration Services(HAS) health care Outpatient Specialty Clinic and Internal Medicine Specialty Clinic, and Primary Care Clinic, Diamond, Gold and Emerald Clinic, check patient in /or out for appointments, preparing paperwork and faxing and gathering outside information for provider , resolving patient issues, interact to inquiries, as well as to address complaints under time constraints, medication prescription, and messages for providers Eligibility administrative support update annually monetary benefits (Means Test) income information for health care cost, for medication, and primary co-pay visits, Upload registration information in system, DD/214, and PDX Data
- Perform clerical data duties and office automation using software applications associated with ICB Insurances Card Buffer, Microsoft Outlook E-mail and My Healthy Vet website, Word; Excel spreadsheet's, PowerPoint, Access, VISTA, Computerized Patient Record System (CPRS), Window 7/DOS, MS WORD, Medical Terminology
- The Medical Support Assistants (MSAs) are assigned to the Health Administration Service (HAS) located in the Veterans Health Administration (VHA) Phoenix, Arizona which includes The facility's Outpatient and Community Based Outpatient Clinics, and are responsible for Performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants and other members of the medical facility who provide direct patient care
- MSAs are considered the chief sources of patient care and patient flow Information and are responsible for a range of duties which include interpreting and verifying Provider orders in accordance with VHA National Scheduling Directive guidelines The Incumbent in this assignment supports all Outpatient Clinics (PACT, Surgical Specialty, Internal Medicine, and Integrated Clinical Services) of the Medical Center and can be pulled to work in any clinic, due to low staffing or assigned consults from any clinic due to backlog Inpatient MSA, which provides coverage for all inpatient wards, intensive care units and community living centers (CLC)
- Demonstrates Courtesy and Professionalism Shows courtesy, respect, and a positive attitude toward patients, co-workers and the public Provides front-line assistance to customers with questions or concerns
- Identifies Customers' Concerns Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely Facilitates any necessary follow-up so as to ensure satisfactory resolution
- Operates Computerized Programs Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats Utilizes such programs and databases to make appointments in a clinical setting Maintains patient confidentiality with written and verbal information, per HIPAA requirements
- Applies Knowledge of Medical Terminology In the clinical service area supported, demonstrates basic knowledge of the associated medical terminology enough to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility
- Works Independently Works in a proficient and self-directed manner to accomplish a wide variety of tasks, to include setting priorities and coordinating work Employee will ensure productivity is maintained at the established level
- Employee Education Complies with Employee Education requirements by completing mandatory annual assignments through the Talent Management System (TMS) and complies with any other training or education requirements as determined by the supervisor
- Provides Hands-on Assistance Will provide hands on assistance in the clinics at times to cover a missing MSA and/or high traffic times in the clinics If needed, will cover MSA's during scheduled breaks and lunch
- Provide skill training, in the consumer's home or community, as identified in the Respite and Habilitation or waiver plan Training can include, but is not limited to the following: Socialization, communication skill, housekeeping chores, personal hygiene, grooming, health promotion, money, personal safety, using public transportation, leisure time, personal responsibility and problem resolution
- Participate in development and review of the respite and habilitation and waiver planProvide direct childcare to individuals enrolled in the HCBS waiver program in their place of residence or in the community
Timeline
Habilitation-Respite-Skill Builder
Arcadia Health Care
12.2005 - 04.2015
Advanced Medical Support Assistant
Health Administration Services, VA Medical Center
11.1997 - 03.2024
General - General Studies
Maricopa Community Colleges - Rio Salado Community College
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