Renee Hearns
Pittsburg,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Letter Carrier
United States Post Office
12.2022 - Current
- Provided prompt mail delivery to businesses and residences on specified route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Sorted and cased [Number]+ pieces of mail each day with high accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Explained postal service policies, requirements and services to residents.
Customer Service Representative
Amazon
11.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrative Assistant
Contra Costa Regional Medical Center
09.2015 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Memory Care Coordinator
Agies Assisted Living
08.2010 - 01.2015
- Conducted tours of facility to prospective residents and families.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
Education
Pittsburg Senior High School
Pittsburg, CA06.2007
Skills
- Performance Management
- Microsoft Excel
- Microsoft Office
- Conflict Resolution
- Microsoft Windows
- Critical Thinking
- Multi-Line Phone Talent
- Profitability Strategies
- Facility Operations
- Activity Scheduling
- Employee Communications
- Office Equipment Maintenance
- Word Processing
Timeline
Letter Carrier
United States Post Office
12.2022 - Current
Customer Service Representative
Amazon
11.2020 - 03.2023
Administrative Assistant
Contra Costa Regional Medical Center
09.2015 - 05.2020
Memory Care Coordinator
Agies Assisted Living
08.2010 - 01.2015
Pittsburg Senior High School
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