Renee Hernandez
Alexandria,VA
Summary
Seasoned executive with progressive experience in project oversight and executive leadership. Results-oriented, decisive leader with proven success in implementing effective process improvements. Consistently achieves optimal utilization of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships. High-energy leader of cross-functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency.
Overview
24
24
years of professional experience
Work History
Medical Front Office Coordinator
Holy Cross Hospital
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Executive Operations Manager
Chase Trucking, LLC.
03.2016 - 01.2023
- Manage multiple high-profile projects simultaneously while meeting tight deadlines
- Maintain relationships with vendors, suppliers, and customers while negotiating contracts and rates
- Manage and oversee all Human Resources, Payroll and Office Management
- Develop and implement operational strategies to improve efficiency, productivity, and accuracy of operations
- Manage and maintain CEO's calendar, scheduling and travel arrangements.
Senior Leasing Consultant
Park Mason Brokers
07.2009 - 01.2016
- Verified tenant incomes and other information before accepting lease applications.
- Investigated and resolved tenant complaints, following management rules, and regulations
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Director of Events
Hogates
07.1999 - 06.2009
- Coordinated logistics for all aspects of events, including catering, venue selection and audiovisual needs
- Utilized strong communication skills to effectively interact with clients, vendors, and other personnel involved in the planning process
- Organized team meetings to discuss upcoming events and delegate tasks accordingly
- Supervised day-of operations at each event location ensuring smooth flow of activities from start to finish
- Utilized strong communication skills to negotiate contracts with outside vendors.
Education
Bachelor of Science - Medical Office Management
Southern New Hampshire University
08.2024
Skills
- Staff Management
- Office Management
- Conference/Meeting Planning
- AP/AR/Billing Specialist/Collections Yardi/MRI/iMIS/Sage/OnSite/RealPage
- Customer Service/Sales
- Scheduling and Calendar Management
- Administration and Operations
- QuickBooks/ADP/SharePoint
- Leadership & Development
- Human Resources/Recruiting
- Conflict Resolution
Timeline
Medical Front Office Coordinator
Holy Cross Hospital
01.2023 - Current
Executive Operations Manager
Chase Trucking, LLC.
03.2016 - 01.2023
Senior Leasing Consultant
Park Mason Brokers
07.2009 - 01.2016
Director of Events
Hogates
07.1999 - 06.2009
Bachelor of Science - Medical Office Management
Southern New Hampshire University
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