Renee Hernandez
Odessa
Summary
Dynamic and results-driven professional with extensive experience as an Office Administrative Assistant at Techwater LLC. Proven expertise in data entry and schedule management, enhancing operational efficiency. Recognized for leadership in training staff and achieving branch sales goals, while maintaining confidentiality and fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Office Administrative Assistant
Techwater LLC
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Assistant Branch Manager
First Convenience Bank
09.2013 - 10.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Reviewed credit applications for risk factors and credit worthiness.
Assistant Manager
Dollar Tree Stores
05.2013 - 10.2013
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Little Caesars Pizza
04.2009 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Science - Accounting
Costal Bend College
Alice, TX05-2015
High School Diploma -
Alice High School
Alice, TX05-2011
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Billing and invoicing
- File organization
- Document scanning
- Confidentiality handling
- Payroll
- Leadership and supervision
- Spreadsheet development
- Billing and coding
- Spreadsheet management
Timeline
Office Administrative Assistant
Techwater LLC
10.2022 - Current
Assistant Branch Manager
First Convenience Bank
09.2013 - 10.2022
Assistant Manager
Dollar Tree Stores
05.2013 - 10.2013
Assistant Manager
Little Caesars Pizza
04.2009 - 07.2013
Associate of Science - Accounting
Costal Bend College
High School Diploma -
Alice High School
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