Dillon Hicks
West Bend,WI
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Police Officer
City Of Milwaukee
10.2022 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Delivery Specialist
Doral Heavy Equipment
01.2023 - 03.2023
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Operated light trucks to deliver loads as far as 1100 miles from home location.
Delivery Specialist
Gordon Food Service
03.2010 - 10.2022
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Coordinated consistent on-time deliveries of damage-free goods.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
High School Diploma -
East High School
Wausau, WISkills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- De-Escalation Techniques
- Decision-Making
- Weapons training
- Police Patrol Operations
- Case report writing
- Accident Investigations
- Witness interviewing
Certification
CIT Trained
Desk Sargeant Trained
Booker Trained
Taser Certification
Laser Certification
MIRI Trained
High Risk Traffic Stop trained
Timeline
Delivery Specialist
Doral Heavy Equipment
01.2023 - 03.2023
Police Officer
City Of Milwaukee
10.2022 - Current
Delivery Specialist
Gordon Food Service
03.2010 - 10.2022
High School Diploma -
East High School
CIT Trained
Desk Sargeant Trained
Booker Trained
Taser Certification
Laser Certification
MIRI Trained
High Risk Traffic Stop trained
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