Renee Hodges
Vinton,VA
Summary
Dynamic and dedicated professional with extensive experience at Macados Restaurant and Bar, excelling in customer service and team collaboration. Proven ability to upsell and maintain high standards of health and safety. Skilled in managing patient records and communication, ensuring seamless operations in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/server
Macados restaurant and bar
11.2018 - Current
- Greeting Customers: Welcoming guests and providing them with menus.
- Taking Orders: Accurately taking food and drink orders and entering them into the ordering system.
- Serving Food and Drinks: Delivering orders to the table in a timely manner.
- Knowledge of Menu: Understanding the menu items, specials, and promotions to answer customer questions.
- Customer Service: Providing excellent customer service, addressing any issues or complaints.
- Table Maintenance: Clearing plates, refilling drinks, and ensuring tables are clean and tidy.
- Billing: Presenting bills, taking payments, and providing change or receipts.
- Team Collaboration: Working with kitchen staff and other servers to ensure smooth service.
- Health and Safety: Following health and safety regulations, including proper food handling and sanitation practices.
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service.
- Engaged with customers to provide excellent service and recommendations.
Healthcare Administrative Assistant
Carilion Institute of Orthopaedics and Neurosciences
Roanoke, VA
09.2023 - 08.2024
- Checking in patients, collecting co-pays, and providing paperwork for consults and medications
- Updating insurances and completing consent forms for consultations and follow-ups
- Completing referrals and providing documentation of durable medical equipment
- In charge of forms such as release of medical records, financial assistance applications, worker's compensation forms, and consultation paperwork
- Communication with clinical staff regarding patient information and updates on referrals
- Maintained patient records with accuracy and confidentiality standards.
- Coordinated communication between departments to ensure seamless operations.
- Managed appointment scheduling for patients and medical staff efficiently.
Internship - Shadowing a nursing administrator
Carilion Roanoke Memorial Hospital
01.2023 - 12.2023
- Contact: Shannon Ramirez (540-613-4108)
Education
MBA - Business Administration
Radford University
05-2025
Bachelor's degree - Healthcare Administration
Radford University Carilion
05-2024
Skills
- Microsoft Word
- Upselling
- Health information management
- Host/Hostess
- Workers' Compensation
- Serving Experience
- Sales
- Medical Records
- Organizational skills
- Hospital Experience
- Microsoft Office
- Patient care coordination
- Computer skills
- Microsoft Outlook
- Kitchen Experience
- Retail Sales
- Restaurant experience
- Team collaboration
- Customer service
- Problem solving
- Documentation Review
- Microsoft Excel
- EMR Systems
- Microsoft Project
- Writing skills
- Food Service
- Bartending
- Time Management
- Health codes compliance
- Alcohol awareness
- Able to stand 10-12 hours
Certification
- CPR Certification, 02/01/23 - 02/01/25
- BLS Certification, 02/01/23 - 02/01/25
Additional Information - Authorized To Work
Yes
Affiliations
- I enjoy nature
- I enjoy spending time with friends and family
- I enjoy working hard to stay busy
- I enjoy traveling
Timeline
Healthcare Administrative Assistant
Carilion Institute of Orthopaedics and Neurosciences
09.2023 - 08.2024
Internship - Shadowing a nursing administrator
Carilion Roanoke Memorial Hospital
01.2023 - 12.2023
Bartender/server
Macados restaurant and bar
11.2018 - Current
MBA - Business Administration
Radford University
Bachelor's degree - Healthcare Administration
Radford University Carilion
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