Renee Houston
Delta,AL
Summary
Competent and accomplished Customer Service Professional with a proven track record in retail and hospitality services. Skilled in management and training of staff, cash handling, scheduling, and demonstrating exceptional problem-solving abilities using active listening, compassion, empathy as well as practicality. Possessing high standards, high integrity and a belief in leading by example.
Overview
20
20
years of professional experience
Work History
Operations Director
Mountain View Hunting Lodge
2004.06 - Current
- Developed and carried out strategic plans for meeting the needs of guests during their stay including catering and hosting private events and company functions.
- Streamlined operations for increased efficiency and improved guest experience and satisfaction, leading to increased company revenue and increased return of seasonal guests.
- Led, supervised and provided strategic direction for workforce of 5-15 employees.
- Coordinated requests and managed third-party events hosted on property for charitable and other organizations.
- Established strong relationships with vendors, securing favorable pricing and terms for products and services required in the industry.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
Store Manager
Ron's One Stop
2015.06 - 2018.06
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed 10-20 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Front End Manager
Winn-Dixie
2008.01 - 2013.01
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Evaluated employee performance and made recommendations for improvements.
- Prepared weekly employee work schedules to meet operational needs.
Education
Associates - Licensed Practical Nurse
Gadsden State Community College
Gadsden, AL08.2002
Skills
- Staff Management, Training and Development
- Customer Service
- Problem-solving abilities
- Scheduling
- Active Listening
- Emotional Intelligence and Empathy
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Cash Management
Hobbies and Interests
Anthropology, Psychology, Philosophy, Theology, Yoga, Hellenistic Astrology, Personal and Spiritual Growth and Development.
Timeline
Store Manager
Ron's One Stop
2015.06 - 2018.06
Front End Manager
Winn-Dixie
2008.01 - 2013.01
Operations Director
Mountain View Hunting Lodge
2004.06 - Current
Associates - Licensed Practical Nurse
Gadsden State Community College
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