Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Server
Feniccis of Hershey
Hershey, PA
09.2025 - Current
Greet guests, prepare for large parties and events, offer menu and drink suggestions, upsell, opening and closing duties, process payments, maintain a friendly, professional and upbeat environment, excellent team player.
Office Manager
Crisp and Associates, LLC
Harrisburg, PA
02.2023 - 09.2025
Recruiting, interviewing, offer letters and hiring manager for administrative staff and legal interns. Input was also encouraged by CEO for attorney hires.
Implement new payroll systems
Managed office operations, ensuring efficient workflow and adherence to company policies.
Coordinated schedules and meetings for senior management, optimizing time management across departments.
Tracking income and expenses for multi-million dollar law firm
Marketing experience
Client relations
Document management
Military criminal justice
Streamlined administrative processes, enhancing productivity and communication within the office environment.
State and Federal criminal justice
Maintaining calendars and scheduling
Tracking potential new clients
Overseeing payments and payment plans for large client base
Supervised support staff, providing training and mentorship to improve team performance and morale.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Collaborated with cross-functional teams on strategic projects, aligning operational goals with business objectives.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Server
Hershey Italian Lodge
Hershey, PA
02.2022 - 07.2025
Welcoming patrons
Obtaining orders
Ensuring patrons are well taken care of and comfortable
Processing payments
Processing patron private club memberships
Reconciling receipts and income at the end of the shift
Paralegal/Office Manager
Stanley J. Brassington Law Office
Schuylkill Haven, PA
03.2020 - 01.2023
Draft legal pleadings
Answer phones
Meet with clients
Act as a liaison between the office and vendors
Filing
General office work
Legal research
Maintain client relations
Process and review medical records for personal injury, social security disability and medical malpractice
Summarize transcripts and medical records for timeline purposes
Criminal Case Coordinator
Fanelli, Evans & Patel, P.C
Pottsville, PA
10.2011 - 01.2020
Prepared reports by collecting, analyzing and summarizing information
Maintaining client relations throughout the process of their case in the criminal court system
Scheduling clients and court hearings, negotiating new court dates when needed
Summarizing transcripts and any and all discovery
Collaborated with legal teams to gather necessary documentation and evidence for cases.
Implemented quality control measures to enhance accuracy in case documentation.
Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
Client preparations for hearings and potential trials
Attending trials when needed
Maintain attorney calendars and resolve scheduling conflicts
Legal research
Process and review discovery
Work with various district attorney's offices on cases
Assisted clients and their families with substance abuse solutions/programs
Filing and drafting pleadings for family law cases as well
Prepping clients for custody hearings and child support hearings
Coordinated case management processes to ensure timely resolution of client issues.
Collaborated with founding partner of firm with new hires, resume reviews.
Developed and maintained comprehensive case files for effective tracking and reporting.
Workers' Compensation Paralegal
Krasno, Krasno & Onwudinjo
Pottsville, PA
06.2005 - 04.2010
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Maintained client files
Client intakes
Maintaining and Updating client medical files for work specific injuries
Instructing clients for upcoming hearings and doctor appointments
Scheduling appointments and hearings
Scheduling and preparing files for depositions
Answering phones when needed
Assisted other staff members when needed
Head Server/Manager
Various Restaurants
Pennsylvania
01.1994 - 01.2005
Scheduling
Ensured that the employee rules were followed
Terminated staff when required, up to and including attending unemployment hearings with the owner
Trained and mentored new staff on service standards and best practices.
Oversaw daily operations, ensuring high-quality service and guest satisfaction.
Education
Specialized Business - Paralegal Studies
Schuylkill Institute of Business And Technology
Pottsville, PA
10.2002
High School Diploma -
Minersville Area High School
Minersville, PA
Skills
Managing budgets
Document review
FMLA
HR legal compliance
Accounting and finance experience
Payment reconciliation
Filing
Office record organization
Handling insurance claims
Data visualization software proficiency
Accounting
Payroll direct deposit management
Debt collection negotiation
Employment law case experience
Conversion optimization
Payroll
Criminal defense law
Talent management
Lease or rental agreement management
Calendar management
Client communication management
Case management
Social media client interactions
Excel formulas
Process improvement
Document Management
Office supply management
Budget preparation
Transcription
Data visualization projects
Office activity coordination
Dropbox
Administrative experience
QuickBooks
Typing
Trial preparation
Clear language communication
Developing staff training programs
Google Workspace
Appointment scheduling
Contract management in legal services
Employment & labor law
Writing skills
Human resources
Legal Research
Financial data reconciliation
Microsoft PowerPoint
Employee relations
Managing teams
Accounting software
Paralegal experience
Time management
Call center management
Talent acquisition
Cash handling
Event Planning
Attention to detail
Records management
Payroll record maintenance
Business support for legal executives
Conflict management
Financial record maintenance
Adobe Acrobat
Accounts Receivable
Documentation review
Zoom
Expense reports
Case management software
Client relationship management
Addiction counseling
Full cycle recruiting
Affordable Care Act (ACA)
Staff development
Google Calendar
Databases
Court-related public interaction
Professional networking
Anatomy knowledge
Section 8
Customer service
External recruiting
E-filing court documents
Legal Drafting
Research
Contract review
Relationship building
Microsoft Word
Windows
Word processing
Health information management
Guest services
Marketing analytics
Achieving HIPAA compliance
Microsoft Outlook Calendar
Record keeping
Public relations
Microsoft Access
Productivity software
Microsoft Teams
Regulatory legal research
Electronic health records (EHR) management
Training
Data entry
Volunteer recruitment
Communication platforms
Phone etiquette
HIPAA
Regulatory compliance
Estate planning
Payroll tax
Interviewing
Experience with individuals with substance use disorders
Legal motion preparation
Analytics
Employment law
Legal research
Strong work ethic
Certification
Paralegal Certificate
Certified Notary Public
Languages
English
Timeline
Server
Feniccis of Hershey
09.2025 - Current
Office Manager
Crisp and Associates, LLC
02.2023 - 09.2025
Server
Hershey Italian Lodge
02.2022 - 07.2025
Paralegal/Office Manager
Stanley J. Brassington Law Office
03.2020 - 01.2023
Criminal Case Coordinator
Fanelli, Evans & Patel, P.C
10.2011 - 01.2020
Workers' Compensation Paralegal
Krasno, Krasno & Onwudinjo
06.2005 - 04.2010
Head Server/Manager
Various Restaurants
01.1994 - 01.2005
Specialized Business - Paralegal Studies
Schuylkill Institute of Business And Technology
High School Diploma -
Minersville Area High School
Personal Information
Work Permit: Authorized to work in the US for any employer
Visa Status: Authorized to work in the US for any employer
Private Case Management and Support Coordinator at Self Employed - Sure Can CarePrivate Case Management and Support Coordinator at Self Employed - Sure Can Care