Renee Hunter
Ravenna,NE
Summary
Adept at enhancing office efficiency and patient satisfaction, my tenure at Stec & Stines Cosmetic Dentistry showcased my expertise in HIPAA compliance and office organization. Leveraging dental terminology knowledge and a knack for empathetic communication, I've significantly improved patient loyalty and streamlined operations, embodying a proactive approach to administrative excellence and team collaboration. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Stec & Stines Cosmetic Dentistry
02.2024 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Front Office Receptionist
Ravenna Dental
06.2023 - 02.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
Assistant Manager
Ravenna Public Pool
05.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Daycare Worker
Little Jays Playgroup
08.2022 - 05.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
CNA Mentor
Eben Ezer Lutheran Care Center
02.2008 - 08.2021
- Maintained patient privacy and dignity throughout the caregiving process, ensuring respect for their personal boundaries and preferences while providing care.
- Supported families during end-of-life care with compassionate emotional support and guidance on navigating the complexities of decision-making during this difficult time.
- Enhanced patient care by implementing individualized care plans and providing personalized support.
- Assisted in improving patient outcomes by monitoring and documenting vital signs regularly, alerting nursing staff to any concerning changes that warranted immediate attention.
- Promoted a positive work environment by fostering strong relationships among colleagues, leading to more effective teamwork and collaboration.
Education
High School Diploma -
Brush High School
Brush, COCNA Certtificate - Healthcare
Morgan Community College
Fort Morgan, CO2007
Skills
- Dental Terminology
- HIPAA Compliance
- Patient Scheduling
- Office Organization
- Insurance Verification
- Cash reconciliation
- Document Preparation
- Punctual and Reliable
- Incoming Call Reception
- Payment Processing
- Team Collaboration
- Accounts Receivable
- Phone and Email Etiquette
Certification
- CNA - Certified Nursing Assistant
Timeline
Dental Front Office Receptionist
Stec & Stines Cosmetic Dentistry
02.2024 - Current
Dental Front Office Receptionist
Ravenna Dental
06.2023 - 02.2024
Assistant Manager
Ravenna Public Pool
05.2023 - 08.2023
Daycare Worker
Little Jays Playgroup
08.2022 - 05.2023
CNA Mentor
Eben Ezer Lutheran Care Center
02.2008 - 08.2021
High School Diploma -
Brush High School
CNA Certtificate - Healthcare
Morgan Community College
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