Summary
Overview
Work History
Education
Timeline
Generic

Renee Hozey

Swainsboro,GA

Summary

I would like an opportunity to utilize my leadership skills & experience with operational management by developing employees and directing a work force to meet company goals. I understand company demands and expectations. I have the training & experience to lead a motivated team to meet those objectives. My greatest strengths are that I am hardworking & highly motivated with a great work ethic and the ability to motivate others. I will inspire, motivate & train personnel to demonstrate good work ethics by stressing the importance of accuracy, efficiency, team work and customer satisfaction.

Overview

24
24
years of professional experience

Work History

Quality Assurance/Supervisor

Wincore Windows & Doors
Swainsboro, GA
05.2019 - 01.2020
  • Developed and implemented Quality Assurance policies, procedures, and standards.
  • Conducted regular audits to ensure compliance with quality standards.
  • Monitored production processes for efficiency and accuracy.
  • Investigated customer complaints regarding product quality.
  • Analyzed data from Quality Control tests to identify areas of improvement.
  • Trained personnel in the use of testing equipment and techniques.
  • Ensured that corrective actions were taken when necessary.
  • Created reports on quality assurance results and presented them to management teams.
  • Provided guidance to staff on best practices in quality assurance methods.
  • Performed root cause analysis investigations into non-conforming products or processes.
  • Supervised a team of Quality Control Inspectors and Technicians.
  • Identified process improvements which could reduce costs or improve customer satisfaction.
  • Collaborated with other departments to resolve issues related to product quality.
  • Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Consulted with management and personnel to educate on QA standards.
  • Oversaw calibration and maintenance of quality testing equipment to ensure precise measurements.
  • Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
  • Troubleshot product issues and fixed problems.

Quality Technician

Vista Windows
Swainsboro, GA
03.2015 - 07.2018
  • Operated a variety of saws to cut various materials according to specifications.
  • Maintained and calibrated saws for proper operation
  • Followed safety procedures while operating equipment and maintained a safe work environment.
  • Performed quality control inspections on incoming shipments from suppliers.
  • Performed quality control inspections on finished products.
  • Followed standard operating procedures for quality control purposes.
  • Performed quality control tests.
  • Inspected incoming product for quality control purposes
  • Monitored production processes to identify potential quality issues and recommend solutions.
  • Performed calibration checks on measuring instruments used in the production process.
  • Provided technical support to other departments regarding product quality issues.
  • Ensured that all materials meet required specifications before releasing them for use in production.
  • Identified opportunities for cost savings through improved quality control processes.
  • Analyzed informational results, noting discrepancies to assist problem resolution.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Conducted frequent quality and compliance reviews of production work.
  • Conducted tests on product samples and recorded results.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Maintained high standards of quality control throughout production process.

General Store Manager

Dollar General
Wadley, GA
01.2011 - 07.2012
  • Ensured compliance with all safety regulations and procedures in the store.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Organized promotional activities to increase customer traffic in the store.
  • Resolved customer complaints promptly and professionally.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Implemented new policies and procedures according to company guidelines and objectives.
  • Identified cost-saving opportunities by evaluating existing processes and making recommendations.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.

Assistant Store Manager

Dollar General
Metter , GA
06.2010 - 01.2011
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

General Store Manager

Dollar General
Swainsboro, GA
09.2009 - 06.2010
  • Maintained records of inventory, sales, and personnel activity.
  • Monitored staff performance and provided feedback to ensure service standards were met.
  • Ensured compliance with all safety regulations and procedures in the store.
  • Conducted regular meetings with employees to discuss current operations issues.
  • Organized promotional activities to increase customer traffic in the store.
  • Resolved customer complaints promptly and professionally.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Scheduled shifts for employees to meet operational needs of the store.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Created marketing campaigns to promote products or services offered at the store.
  • Implemented new policies and procedures according to company guidelines and objectives.
  • Inspected store premises regularly to maintain cleanliness and a safe working environment.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

BC Moore's Department Store
Swainsboro, GA
05.2003 - 06.2007
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Assistant Manager

BC Moore's Department Store
Swainsboro, GA
06.2001 - 05.2003
  • Assisted in the development of store policies and procedures.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Collaborated with other managers on projects such as store layout changes or marketing campaigns.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Executed all merchandising directives accurately according to planograms.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Resolved conflicts between employees or customers in a professional manner.
  • Investigated stock discrepancies through regular audits of backroom locations.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Participated actively in the recruitment process for new hires at the store level.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.

Restaurant Co-Manager

Wendy's
Vidalia, GA
02.1998 - 05.2001
  • Assisted the Restaurant Manager in supervising staff and providing training when necessary.
  • Managed daily operations, including scheduling shifts and assigning tasks to employees.
  • Conducted weekly inventory of supplies and food items.
  • Ensured compliance with health and safety regulations in the kitchen area.
  • Resolved customer complaints promptly and professionally.
  • Recruited, interviewed, hired, trained, evaluated, and disciplined staff members.
  • Provided guidance to team members on how to handle difficult situations with customers.
  • Inspected dining areas regularly to ensure cleanliness standards were met.
  • Ordered food supplies needed for day-to-day operations.
  • Evaluated employee performance on a regular basis through observation techniques.
  • Oversaw daily bookkeeping activities such as tracking receipts and balancing accounts payable and receivable ledgers.
  • Implemented cost control measures designed to reduce waste and improve operational efficiency levels.
  • Performed opening and closing procedures each day.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained goals and expectations required of trainees.

Restaurant General Manager

Townville Station Restaurant
Townville , SC
03.1996 - 02.1998
  • Maintained accurate inventories of food, supplies and equipment.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Scheduled staff shifts and monitored labor costs.
  • Recruited, trained and supervised staff members.
  • Resolved customer complaints in a professional manner.
  • Established cash control systems for register transactions.
  • Analyzed financial statements and prepared budgets for the restaurant.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Implemented cost-saving measures while maintaining high quality service levels.
  • Kept up-to-date records of employee performance reviews.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Provided direction, guidance and motivation to team members.
  • Created weekly work schedules according to staffing needs.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Assisted in resolving any disputes between customers or employees.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Optimized profits by controlling food, beverage and labor costs.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Updated computer systems with new pricing and daily food specials.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Explained goals and expectations required of trainees.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Education

Associate of Arts - Criminal Justice Technology

Swainsboro Technical Institute
Swainsboro, GA
06-2009

Timeline

Quality Assurance/Supervisor

Wincore Windows & Doors
05.2019 - 01.2020

Quality Technician

Vista Windows
03.2015 - 07.2018

General Store Manager

Dollar General
01.2011 - 07.2012

Assistant Store Manager

Dollar General
06.2010 - 01.2011

General Store Manager

Dollar General
09.2009 - 06.2010

Store Manager

BC Moore's Department Store
05.2003 - 06.2007

Assistant Manager

BC Moore's Department Store
06.2001 - 05.2003

Restaurant Co-Manager

Wendy's
02.1998 - 05.2001

Restaurant General Manager

Townville Station Restaurant
03.1996 - 02.1998

Associate of Arts - Criminal Justice Technology

Swainsboro Technical Institute

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Renee Hozey