Renee Jacques
Fayetteville
Summary
Admin professional with over 7 years of experience in optimizing workforce management and enhancing operational efficiency. Demonstrates strong communication and management skills, with a proven ability to streamline administrative processes and support team collaboration. Committed to leveraging expertise in security and time management to contribute to a dynamic and efficient workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Training Officer
Allied Universal Security Services
01.2025 - Current
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
- Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
- Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
- Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
- Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
- Collaborated with fellow Field Training Officers to develop innovative teaching methods that resonated with diverse learning styles among trainees.
Security Officer
Allied Universal Security Services
03.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Admin
FedEx ground
07.2021 - 01.2024
- Streamlined administrative processes, managing employee schedules, badge creation, and daily reporting for optimal workforce management and operational efficiency
Security guard
Sunstates security
04.2019 - 03.2021
- Monitored entry points, enhancing safety and reporting incidents promptly
- Conducted thorough employee screenings, maintaining high security standards
- Compiled detailed daily reports, ensuring accurate documentation of activities
- Recorded badge numbers systematically, aiding in efficient security tracking
- Ensured facility security through rigorous employee screening, maintaining detailed logs, and promptly addressing potential threats
Manager
Lil Ceaser
03.2017 - 07.2020
- Coordinate employee schedules and interviews, ensuring efficient workforce management
- Manage daily reports and worker counts, optimizing operational effectiveness
- Utilize app-based tools to maintain accurate schedules and roster checks
- Issue and manage badges for scheduled package handlers, enhancing security
- Facilitate clear communication with employees, supporting a collaborative environment
- Managed store operations, ensuring efficient opening and closing procedures
- Developed employee schedules, optimizing staff allocation for peak times
- Conducted financial tasks including bank runs and deposit slip preparation
- Supervised staff, maintaining a clean store and high service standards
- Optimized store opening and closing procedures, enhancing operational efficiency
- Implemented effective employee scheduling system, improving staff productivity and customer service
Education
High School Diploma -
Douglas Byrd high school
Fayetteville, North Carolina06.2020
Skills
- Admin Security
- Management Communication
- Alertness
- Microsoft Office
- Time Management
- Problem Solving
- Customer Service
- Team Collaboration
Awards
- FedEx ground, FY23, Q2 Admin of the Month
- FedEx ground, FY22, Q4 Admin of the Month
- FedEx ground, FY22, Q2 Admin of the Month
- FedEx ground, FY20, Q3 Package Handler of the Month
Certification
Awards
Allied Universal Secruity
• FY24, Security Officer of the month
• FY25, Phenomenal performance award
Timeline
Field Training Officer
Allied Universal Security Services
01.2025 - Current
Security Officer
Allied Universal Security Services
03.2024 - 01.2025
Admin
FedEx ground
07.2021 - 01.2024
Security guard
Sunstates security
04.2019 - 03.2021
Manager
Lil Ceaser
03.2017 - 07.2020
High School Diploma -
Douglas Byrd high school
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