Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Renee Johnson

Brandon,FL

Summary

Safety-conscious, security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Strong de escalation/incident prevention capabilities. Sharp memory, positive attitude 100% coachable. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I love to learn and grow.

Overview

11
years of professional experience
1
Certification

Work History

Allied Universal

Security Officer
12.2022 - Current

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Examined doors, windows and gates to verify security.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Reported suspicious activities and persons to law enforcement.
  • Ability to work with focus for up to 50-60hrs weekly

A Kids Place

Youth Counselor
01.2022 - 12.2022

Job overview

  • Provided crisis intervention and emotional support to youth.
  • Coordinated youth programs and activities to enhance self-esteem along with better life quality.
  • Helped youth develop and achieve personal goals with close support.
  • Monitored youth behavior, offered guidance and support for positive change.
  • Supervised individuals in small group atmosphere (from 6-12 kids) to cultivate safety, independence, and structure.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Established and maintained relationships with youth, families and community partners.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Supervise up to 6 kids alone and 12 total kids in each house at once.

RaceTrac

Shift Manager
03.2019 - 07.2021

Job overview

  • Trained and mentored new employees to maximize team performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cook food while maintaining hot case.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained sales floor(completed figure 8's)
  • Check in vendors
  • Restock Coolers
  • Ordered daily products and inventory.
  • Cash handling, cash drops, balancing registers and loading safe.
  • Completed end of day process and paperwork, Handled lottery tobacco and food audits.

Shoe Palace

Sales Manager
11.2017 - 12.2018

Job overview

  • Supervised teams of up to 7 employees.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Set sales goal to complete daily along with accessorizes/add ons.
  • Suggested add ons and daily deal while highlighting markdowns, warranties and explaining store policies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Denny's Restaurant

Shift Supervisor, Server, Cook.
02.2012 - 12.2017

Job overview

  • Trained new employees and delegated daily tasks and responsibilities for teams of 15
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Served food and beverages promptly with focused attention to customer needs.
  • Served over 30 customers daily.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Cultivated warm relationships with regular customers.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Full Sail University
Winter Park, FL

Bachelor of Arts from Recording Arts
06.2025

University Overview

Jensen Beach High School
Jensen Beach, FL

Diploma
06.2008

University Overview

Skills

  • Report Writing
  • Superior Customer Service
  • Firearms Expertise
  • Microsoft Office, Microsoft Excel, Microsoft Outlook
  • Crime/Theft Prevention/Training Methods
  • Interior and Exterior Patrol, Traffic Patrol
  • De-Escalation Techniques
  • Complex Problem-Solving
  • Critical Thinking
  • First Aid and CPR Certified
  • Crowd Control
  • Calmly handle Crisis Situations
  • Time Management
  • Physical Combat
  • Adaptable and Flexible
  • Learning Strategies
  • Investigate Incidents
  • Weapons
  • Surveillance
  • Troubleshooting

Certification


  • Class D [Security Officer], Allied Universal - [11/22]
  • Conceal to carry [Training] - [1/15]
  • Pro Tools

Timeline

Security Officer
Allied Universal
12.2022 - Current
Youth Counselor
A Kids Place
01.2022 - 12.2022
Shift Manager
RaceTrac
03.2019 - 07.2021
Sales Manager
Shoe Palace
11.2017 - 12.2018
Shift Supervisor, Server, Cook.
Denny's Restaurant
02.2012 - 12.2017
Full Sail University
Bachelor of Arts from Recording Arts
Jensen Beach High School
Diploma
Renee Johnson