Summary
Overview
Work History
Education
Skills
Timeline
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Renee Johnson

Cypress,TX

Summary

Compassionate caregiver with a proven track record at Assisted Living At Home, enhancing patient comfort and well-being. Skilled in data entry and conflict resolution, I excel in fast-paced environments while maintaining strong relationships. A motivated team player dedicated to achieving company success through respectful and diligent customer service.

Overview

6
6
years of professional experience

Work History

Caregiver

Assisted Living At Home
12.2023 - 12.2024
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Data Entry Clerk

Kingwood Hospital
06.2023 - 06.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Updated and maintained customer information, documents and records.

Customer Service Specialist

Remote
03.2021 - 03.2022
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Customer Service Team Lead

Ranstad
06.2019 - 06.2021
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Costomer Service

Teleperformance
02.2019 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Jack Yates
Houston, TX
06.2022

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Data entry and conflict resolution
  • Diligent customer service specialist
  • Motivated team player committed to contributing to company success goals

Timeline

Caregiver

Assisted Living At Home
12.2023 - 12.2024

Data Entry Clerk

Kingwood Hospital
06.2023 - 06.2024

Customer Service Specialist

Remote
03.2021 - 03.2022

Customer Service Team Lead

Ranstad
06.2019 - 06.2021

Costomer Service

Teleperformance
02.2019 - 06.2019

High School Diploma -

Jack Yates

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Renee Johnson