Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RENEE JORDAN

Dallas

Summary

Highly motivated and dependable professional with excellent organizational, analytical, relationship-building, and communication skills. Looking for an exciting and challenging opportunity with a reputable organization where I can have an immediate impact by leveraging 20 years of knowledge and experience in the areas of Management, Customer Service, Real Estate, Marketing, and Sales. Excellent verbal and written communicator with a strong background in cultivating positive relationships, creatively solving problems, and exceeding goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Seller Consultant

Zillow
06.2024 - Current
  • Advised home sellers on market trends, pricing strategies, and home preparation to maximize property value and minimize time on market.
  • Drive revenue growth by building strong client relationships, identifying needs, and delivering tailored solutions
  • Built relationships with customers and community to promote long term business growth.
  • met and at times exceeded monthly metrics
  • Utilized product knowledge to educate customers on features and benefits.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Agent Experience Partner

Opendoor Technologies
12.2021 - 05.2023
  • Connect Personally with agents needs and protect timelines for fast-moving transactions in an organized, professional, and friendly manner
  • Unblock issues, empower agents with information and save time to help them deliver an amazing experience to their clients.
  • Responsible for all communication and documentation including administrative task,scheduling appointments,preparing contracts,collecting deposits.
  • Manage large quantities of fast-paced real estate transactions representing large institutional REIT partners, while providing an exceptional world-class experience to co-op agents, and a focus on conversion and yield for our investor clients.

Customer Service and Client Support

Arise Virtual Solutions
10.2010 - 12.2021
  • Customer Service for various reputable companies such as eBay, Carnival Cruise, Walt Disney, Turbo Tax, and Dicks sporting Good, Home Depot (Under Arise banner)
  • Provide engaging customer service in a fast-paced environment while consistently maintaining and exceeding in all metrics - including average handle time, after-call work, quality, adherence, as well as customer satisfaction
  • Handle multiple tasks, such as inbound/outbound calls, and responding to customers' emails and inquiries while accessing, reading, and inputting information into different applications
  • De-escalate situations while delivering difficult messages to customers in a way that creates a positive customer experience
  • Troubleshoot and assist with all requests and inquiries related to tickets, reservations, and booking tools; ensure all tickets and ticket exchanges were accurately processed

Licensed Realtor & Leasing Agent

Floyd Realty
05.2010 - 02.2021
  • Sell single and multi-family residential properties
  • Develop sales networks through cold calling, advertising and telemarketing techniques
  • Sold over $2 million in inventory Successfully closed 40+ properties
  • Built clientele while providing excellent customer service
  • Processed loan documents and applications.

Manager

Toppers, Hair Salon
06.2001 - 09.2010
  • Sustained inventory and purchased items as needed for salon and clients
  • Supervised activities and daily Salon operations managed Staff.
  • Hairstylist: Performed hair care services, in a professional manner
  • Assisted in the organization of marketing events for the salon Built and increased clientele from 60 to an average of 200 regular repeat clients within one and a half years, with
  • Resolved customer issues created work schedules Setting goals for stylist.

Education

Georgia Cosmetology Laws Health and Safety -

05.2019

Skills

  • Residential Real Estate
  • Office Management
  • Relationship Management
  • Organization and Time Management
  • Staff training, Development and Retention
  • Contract drafting and Proofreading (Proficient in Microsoft Office)
  • Customer engagement
  • Marketing strategies
  • Inventory management
  • Sales techniques

Certification

  • Georgia Real Estate License- Active
  • North Carloina Real Estate License License - Active
  • Virginia Real Estate License - Inactive

Languages

English
Native or Bilingual

Timeline

Sales Seller Consultant

Zillow
06.2024 - Current

Agent Experience Partner

Opendoor Technologies
12.2021 - 05.2023

Customer Service and Client Support

Arise Virtual Solutions
10.2010 - 12.2021

Licensed Realtor & Leasing Agent

Floyd Realty
05.2010 - 02.2021

Manager

Toppers, Hair Salon
06.2001 - 09.2010

Georgia Cosmetology Laws Health and Safety -

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