Renee Jordan
Florence
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
25
25
years of professional experience
Work History
Receptionist
Forest Hill Animal Hospital
09.2016 - Current
- Managed daily appointment scheduling for optimal client flow and resource allocation.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Answered phone calls and messages for 4-physician veterinary facility, scheduling appointments,boarding reservations and handling patient inquiries.
- Assisted in clinic transferring from paper chart system to a paperless charting system.
Church Volunteer
Hope Church
11.2003 - 09.2016
- Coordinated community outreach programs, enhancing engagement and participation with Compassion International
- Greeted guests with bulletins, directions, and friendly conversation.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces, and schedules.
- Improved congregation's experience with well-prepared worship spaces and services.
- Collaborated with leadership to develop strategic plans for church events and activities.
Pharmaceutical Sales Representative
Dermik Laboratories
03.2000 - 09.2003
- Developed and maintained key relationships with healthcare professionals to drive product awareness.
- Delivered compelling product presentations to medical staff, enhancing understanding of pharmaceutical benefits.
- Analyzed market trends and competitor activities, informing sales strategy adjustments and opportunities.
- Collaborated with marketing team for the successful launch of new pharmaceutical products, resulting in increased sales.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Demonstrated strong product knowledge during client interactions, effectively addressing concerns and increasing trust in the product line.
- Organized various promotional events aimed at driving product interest among target audiences, resulting in increased leads and conversions.
Education
Business Administration
University of Tennessee
Knoxville, TNBachelor of Science - Hotel And Restaurant Administration
University of Tennessee
Knoxville, TN01-1992
Skills
- Effective organization skills
- Effective time management
- Effective communication skills
- Detail-oriented data management
Timeline
Receptionist
Forest Hill Animal Hospital
09.2016 - Current
Church Volunteer
Hope Church
11.2003 - 09.2016
Pharmaceutical Sales Representative
Dermik Laboratories
03.2000 - 09.2003
Business Administration
University of Tennessee
Bachelor of Science - Hotel And Restaurant Administration
University of Tennessee
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