Renee Jordan
Summary
Dynamic and results-driven professional seeking a challenging position to leverage skills and knowledge for organizational growth and profitability. Proven leadership abilities in team environments, adept at managing multiple tasks while maintaining adaptability to diverse settings. Strong communication skills enhance collaboration with colleagues and customers, fostering positive relationships and teamwork. Committed to punctuality and a strong work ethic, consistently ready to contribute to the company's success while embracing opportunities for continuous learning and development.
Overview
15
15
years of professional experience
Work History
PCNA/Care Partner
Vitalia
Highland Heights
06.2025 - Current
- Provided compassionate care to residents, ensuring comfort and emotional support.
- Assisted with daily living activities, fostering independence among clients.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to create personalized care plans.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
PEC Finance
Aspen Dental
Mayfield, OH
03.2021 - 06.2025
- Answer Phones, Book Appointments, Charge Accounts, Finance
- Mentored finance team members, fostering professional growth and improving overall department performance.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Collaborated with the finance team to improve internal controls for cash management.
Customer Service Finance Representative
Spitzer Chevy
Macedonia, OH
09.2015 - 11.2020
- Appointment Setter/Warranty work- order, Finance, Payroll, Answer Phones, Book Appointments, Filing, Scanning, Charge Accounts
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Processed orders and returns promptly, ensuring accurate order fulfillment and inventory management.
Receptionist (Customer Service)
Enterprise Rental Car
Bedford Heights, OH
06.2011 - 02.2014
- Duties: Answer phones, Book Appointments, Filing, Microsoft Office, Scanning
- Managed front desk operations, greeting customers and addressing inquiries efficiently.
- Coordinated vehicle rentals, ensuring accurate documentation and smooth transactions.
- Utilized reservation systems to track inventory and manage bookings effectively.
- Developed procedures for handling customer complaints, improving resolution times.
Education
High School Diploma -
Maple Heights High School
06-2008
Skills
- Compassionate care
- Healthcare documentation
- Personal care assistance
- Respectful and compassionate
- Time management
- Dependable and responsible
Timeline
PCNA/Care Partner
Vitalia
06.2025 - Current
PEC Finance
Aspen Dental
03.2021 - 06.2025
Customer Service Finance Representative
Spitzer Chevy
09.2015 - 11.2020
Receptionist (Customer Service)
Enterprise Rental Car
06.2011 - 02.2014
High School Diploma -
Maple Heights High School