Hi, I’m
Renee Joseph
Avondale Estates,GA
Summary
Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
years of professional experience
Work History
Sonder
Operations Supervisor
12.2022 - Current
Job overview
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Sonder
Senior Hospitality Agent
09.2019 - 12.2022
Job overview
- Coordinate workforce on the ground, making sure all properties are staffed
- Troubleshoot minor technical and maintenance issues
- Delegate tasks and assignments to hospitality agents, ensure guests requests are fulfilled
- Maintain and organize work spaces
- Analyze trend and learn market specifics, citywide events
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Dispatched 50 plus a day to address customer inquiries and concerns
- Created plans and communicated deadlines to complete projects on time
Appably LLC
Social Media Manager
06.2017 - 08.2019
Job overview
- Ability to execute sales and marketing tatics
- Create content to improve the users experience, monitor online traffic
- Develop social media strategies to drive exposure
- Oversee social media channels as well as monitor ROI/KPI
- Evaluate competitors' and accumulate data from social media outlets
Courtyard Marriott Midtown
Operations Manager
04.2016 - 05.2017
Job overview
- Assigned duties to employees and observed performance
- Built a culture of team-work and accountability for myself and subordinates
- Innovatively dealt with guest concerns to reach solutions
- Reviewed financial, sales, and activity reports for overall compliance
- Assisted in performing annual Quality Auditing
Education
Augusta State UniversityAugusta, GA
Associate of Science from Biology
05.2007
Skills
- Procurement Logistics
- Event Coordination & Management
- Planning and Coordination
- Event Preparation
- Project Planning
- Safety Protocols
- Staff Training
- Project Management
- Conflict Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Operations Supervisor
Sonder
12.2022 - Current
Senior Hospitality Agent
Sonder
09.2019 - 12.2022
Social Media Manager
Appably LLC
06.2017 - 08.2019
Operations Manager
Courtyard Marriott Midtown
04.2016 - 05.2017
Augusta State University
Associate of Science from Biology
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