Silver-Renee Julius
Pasadena,CA
Summary
Highly motivated and personable professional with a passion for delivering exceptional customer service. Seeking a challenging customer service position where I can utilize my strong communication skills, problem-solving abilities, and dedication to ensuring customer satisfaction.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician Trainee
CVS Pharmacy
09.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized pharmacy supplies efficiently.
- Processed prescription orders using pharmacy management software effectively.
- Provided excellent customer service by addressing patient inquiries promptly.
ILS Educator
Roman Empire
01.2021 - 05.2025
- Employ evidence-based strategies and interventions to support students' sensory needs, communication skills, and executive functioning abilities, resulting in improved overall functioning and independence.
- Collaborate closely with parents, guardians, and multidisciplinary teams to ensure effective coordination of services and consistent support for students with autism and disabilities.
Server
The Service Companies, Culinary Staffing
01.2016 - 2024
- Demonstrated exceptional customer service skills by greeting and engaging with guests in a friendly and professional manner, resulting in consistent positive feedback and repeat business.
- Efficiently manage a high-volume workload by multitasking, prioritizing tasks, and ensuring timely delivery of food and beverages to tables, maintaining a fast-paced and efficient dining experience.
- Delivered exceptional customer service in fast-paced dining environments.
Server
Staples Center
01.2019 - 01.2020
- Demonstrated in-depth knowledge of menu offerings, including ingredients, preparation methods, and pairings, effectively making recommendations to guests and providing detailed descriptions of dishes to enhance their dining experience.
- Proactively identified and resolved customer concerns or issues, utilizing strong problem-solving and conflict resolution skills to ensure customer satisfaction and loyalty.
Game Advisor
GameStop
01.2017 - 01.2018
- Assisted customers in finding and selecting video games, consoles, and accessories based on their preferences and needs, ensuring a personalized shopping experience.
- Provided extensive knowledge and expertise on various gaming platforms, including PlayStation, Xbox, Nintendo, and PC, to help customers make informed purchasing decisions.
Host
Kaiser Permanente
01.2015 - 01.2017
- Delivered high-quality customer service while greeting patients, answering questions, and directing them to the correct building.
- Demonstrated strong interpersonal skills, actively listening to customer needs and providing appropriate recommendations or solutions.
Sales and Customer Service Associate
Crate and Barrel
01.2012 - 01.2013
- Provided exceptional customer service by assisting customers with inquiries, product recommendations, and resolving complaints, resulting in a high customer satisfaction rating.
- Demonstrated effective sales techniques to meet and exceed monthly sales targets.
Education
Certified Nursing Assistant, Certificate - undefined
Platt College
01.2023
A.S. - Pharmacy Technology
American Career College
01.2010
A.S. - Medical Assisting
UEI College
01.2009
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for creating and editing documents, spreadsheets, and presentations
- Skilled in using web browsers (Chrome, Firefox, Safari) to navigate the internet, conduct research, and access online resources
- Familiar with email clients (Gmail, Outlook) for composing, sending, and managing emails, as well as using basic email etiquette
- Proficient in using social media platforms (Facebook, Twitter, LinkedIn) for personal and professional networking
- Understanding and meeting customer needs effectively
- Patience and empathy in handling customer inquiries or complaints
- Conflict resolution skills to address challenging situations with customers
Timeline
Pharmacy Technician Trainee
CVS Pharmacy
09.2023 - Current
ILS Educator
Roman Empire
01.2021 - 05.2025
Server
Staples Center
01.2019 - 01.2020
Game Advisor
GameStop
01.2017 - 01.2018
Server
The Service Companies, Culinary Staffing
01.2016 - 2024
Host
Kaiser Permanente
01.2015 - 01.2017
Sales and Customer Service Associate
Crate and Barrel
01.2012 - 01.2013
Certified Nursing Assistant, Certificate - undefined
Platt College
A.S. - Pharmacy Technology
American Career College
A.S. - Medical Assisting
UEI College