Renee Jung Farnsworth
Oakland,CA
Summary
Accomplished banking professional with a proven track record at Wells Fargo Bank, N.A., specializing in transaction accuracy and exceptional customer service. Skilled in compliance and risk management, with a talent for leading teams and projects to enhance operational efficiency. Demonstrates strong communication and prioritization abilities, significantly improving client satisfaction and operational compliance.
Overview
20
20
years of professional experience
Work History
Teller
Wells Fargo Bank, N.A.
Oakland
04.2018 - Current
- Performed daily reconciliation of teller drawer within established limits.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Provided exceptional customer service while accurately processing routine transactions.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Trained new operational employees, including the operations manager, on procedures and policies.
- Reviewed and approved teller transactions within established limits.
- Maintained office supplies inventory and placed orders to ensure continuous availability.
- Ensured compliance with audit and regulatory procedures by performing monthly tasks.
Lead Teller
Wells Fargo Bank, N.A.
Oakland, CA
08.2004 - 04.2018
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Led a consolidation project of safe deposit boxes from two branches into one.
Education
Bachelor of Arts - Social And Behavioral Science
San Francisco State University
San Francisco, CA05-2011
Associate of Arts - Spanish
Merritt College
Oakland, CASkills
- Transaction processing accuracy
- Excellent communication skills
- Compliance, banking laws, and regulations
- Exceptional customer service
- Risk management evaluation background
- Effective Time Prioritization
- Client-Focused Service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Teller
Wells Fargo Bank, N.A.
04.2018 - Current
Lead Teller
Wells Fargo Bank, N.A.
08.2004 - 04.2018
Bachelor of Arts - Social And Behavioral Science
San Francisco State University
Associate of Arts - Spanish
Merritt College
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