Renee Kay

Shift Manager

Chicken Salad Chick

06.2021 - Current

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Optimized shift operations to meet and exceed sales targets without compromising on service quality.
Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Improved employee morale with regular feedback sessions, fostering positive work environment.
Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Cultivated professional working relationships with peers and supervisors.
Supervised ongoing daily production phases.
Built relationships with customers and managed accounts to drive revenue and profit.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Monitored daily and weekly key performance indicators to maintain on-track status.
Coordinated merchandising, promoted new products and increased brand awareness.
Collaborated with other leaders and executives to direct workflow and support operations.
Implemented policies and standard operating procedures for continuous improvement.
Troubleshot equipment to reduce service calls and downtime.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Created and implemented strategies for improving operational efficiency and accuracy.

Summary

Overview

Work History

Shift Manager

Education

High School Diploma - Business Education

Skills

Timeline

Shift Manager

High School Diploma - Business Education

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