Renee Kellogg
Customer Service
Pine Grove ,CA
Summary
Dependable customer service manager with over a decade of experience in driving operational efficiency and cultivating strong client relationships. Demonstrated expertise in conflict resolution and team mentoring, committed to enhancing customer satisfaction and loyalty.
I have recently retired and looking for either a full or part time job.
Overview
40
40
years of professional experience
Work History
Owner/Operator
RK Promotional Advertising
Pine Grove, CA
01.2000 - Current
- Developed and executed promotional strategies to enhance brand visibility and customer engagement.
- Managed vendor relationships, ensuring timely delivery of quality promotional materials.
- Oversaw daily operations, optimizing workflow and resource allocation for efficiency.
- Cultivated client relationships through tailored communication and exceptional service delivery.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Assessed income and expenses and adapted plans to improve profit levels.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Customer Service Manager
ARS Rescue Rooter Residential Services
Austin, TX
04.2013 - 07.2025
- Streamlined communication processes between departments to improve operational efficiency.
- Mentored team members in conflict resolution and customer engagement techniques.
- Coordinated with management to develop strategic initiatives for service enhancement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Led customer service team to enhance client satisfaction and resolve issues promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
No Degree - Business Administration And Management
Skills
- Client relationship management
- Operations management
- Financial oversight
- Dedicated work ethic
- Dependable and reliable
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager - ARS Rescue Rooter Residential Services
04.2013 - 07.2025
Owner/Operator - RK Promotional Advertising
01.2000 - Current
Arroyo High School - High School Diploma,
Chabot College - No Degree, Business Administration And Management