Renee Knight
Detroit,MI
Summary
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Diligent [Desired Position] with strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Secretary
Children’s Hospital of Michigan
05.2017 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Unit Secretary
Hutzel Women's Hospital
08.2016 - 05.2017
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Patient Transporter
Rehabilitation Institute of Michigan
08.2015 - 05.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Education
Certified Nurse Assistant
Red Cross of Michigan
Detroit, MI12-2009
Medical Assistance
National Education Center
Detroit, MI10-1994
High School Diploma -
Central High School
Detroit, MI06-1983
Skills
- Call Reception Skills
- Effective Organization Skills
- Client Support Expertise
- Customer Interaction Skills
- Unit Secretary Certification
- Calendar Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Medical Terminology Certificate – Various accredited organizations or educational institutions.
Languages
English
Full Professional
Timeline
Unit Secretary
Children’s Hospital of Michigan
05.2017 - Current
Unit Secretary
Hutzel Women's Hospital
08.2016 - 05.2017
Patient Transporter
Rehabilitation Institute of Michigan
08.2015 - 05.2017
Certified Nurse Assistant
Red Cross of Michigan
Medical Assistance
National Education Center
High School Diploma -
Central High School
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