Renee Knight
Colcord
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail sales at O'Reilly Auto Parts. Proven ability to enhance customer satisfaction through product knowledge and effective teamwork. Recognized for consistently meeting sales goals and training new employees, demonstrating reliability and strong problem-solving skills in fast-paced environments.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
O'Reilly Auto Parts
11.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve daily sales goals.
- Conducted inventory checks and restocked shelves as needed.
- Implemented promotional displays to drive sales of featured products.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Line Cook
Cherokee Casino
08.2022 - 10.2024
- Prepared and cooked high-quality dishes in fast-paced kitchen environment.
- Ensured food safety and sanitation standards were consistently met.
- Collaborated with team members to streamline meal preparation processes.
- Maintained cleanliness of workstations and organized cooking area to optimize workflow.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Poly Gluer
La-Z-Boy
09.2020 - 06.2022
- Operated gluing machinery to ensure precise assembly of furniture components.
- Collaborated with team members to optimize workflow and enhance production efficiency.
- Conducted quality checks on glued parts to maintain high standards of craftsmanship.
- Maintained clean and organized workstations to comply with safety regulations and promote productivity.
- Contributed to meeting production deadlines by consistently completing tasks in a timely manner.
- Delivered high-quality results under pressure by maintaining focus and precision when handling time-sensitive tasks or complex projects.
- Optimized glue usage through continuous evaluation of adhesive products, selecting the most suitable option for each task.
Medical Assistant
Mercy General Hospital
06.2017 - 05.2020
- Administered patient care procedures, ensuring compliance with safety and sanitation protocols.
- Assisted physicians with examinations and minor surgical procedures, enhancing patient comfort.
- Coordinated patient scheduling and follow-up appointments, optimizing workflow efficiency.
- Maintained accurate electronic health records, improving data accessibility for medical staff.
- Educated patients on treatment plans and medication instructions, fostering better health outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
No Degree - Clinical Medical Assistant
Blue Cliff College
Fayetteville, AR08-2012
High School Diploma -
Springdale High School
Springdale, AR05-2002
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Retail sales
- Reliability and punctuality
- Product knowledge
- Stocking and receiving
- Stock replenishment
- Order processing
Timeline
Retail Sales Associate
O'Reilly Auto Parts
11.2024 - Current
Line Cook
Cherokee Casino
08.2022 - 10.2024
Poly Gluer
La-Z-Boy
09.2020 - 06.2022
Medical Assistant
Mercy General Hospital
06.2017 - 05.2020
No Degree - Clinical Medical Assistant
Blue Cliff College
High School Diploma -
Springdale High School