Renee Kole
Jenison,MI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inpatient Coding Manager
University Of Miami Health System
05.2022 - Current
- Responsible for overseeing Inpatient Coding functions across health system.
- Establish team priorities, maintain schedules and monitor performance.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitate successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Manage and motivate employees to be productive and engaged in work.
- Establish performance goals for employees and provide feedback on methods for reaching those milestones.
- Implemented the use of 3M's Evidence Based Coding tool for better accuracy and productivity measures.
- Assisted in the build and implementation of 3M's Audit Expert tool to capture all Hospital Acquired Conditions (HAC), Patient Safety Indicators (PSI), and Medicare Mortality accounts in order to perform a pre-bill review before coding is finalized.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Identify issues, analyze information and provide solutions to problems.
- Demonstrate leadership skills in managing projects from concept to completion.
- Learn and adapt quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Ensure compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Streamline workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in the rebuild of the Epic coding workflow process to enhance coding functions.
Corporate Coding Supervisor
Trinity Health
02.2013 - 04.2022
- Played vital role in development of Trinity Health System Office Coding and Auditing Services Department.
- Have managed as many as 40+ Inpatient and Outpatient remote coders.
- Schedule and deploy coders across multiple Trinity Health hospitals throughout United States.
- Manage all coder requests that are submitted from multiple Trinity Health hospitals.
- Responsible for hiring and onboarding new coders.
- Participated in development and education of coding staff including fostering teamwork, providing performance feedback, mentoring and coaching, conducting performance evaluations, counseling and/or conflict resolution.
- Maintain current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintain updated knowledge of coding requirements, which included continuing education and certification renewal.
- Provide Epic and 3M 360 CAC training to coders across entire health system.
- Implemented use of 3M's Evidence Based Coding in turn improving overall coding productivity throughout entire health system.
Lead Outpatient Coder
Mmodal
09.2003 - 02.2013
- Maintained schedules and work deployments of 15 coders.
- Coded Outpatient Surgery, Emergency Room (including charging), Urgent Care, and Ancillary charts for many different clients including but not limited to, Cleveland Clinic, Johns Hopkins, Renown Regional Medical Center, Eskenazi Health (formerly Wishard Memorial Hospital), and Vail Valley Health.
- Performed Outpatient auditing services for several of our clients.
- Traveled for first six years with company and went remote permanently in 2009.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Awarded OP Coder of the Month several times during my tenure.
- Consistently maintained Accuracy and Productivity rates of 98% or above.
Outpatient Coder
Metropolitian Hospital
01.2000 - 07.2004
- Began coding career at Metro Health (formerly Metropolitan Methodist Hospital)
- Started as an Ancillary coder and within 2 years progressed to ED and Outpatient Complex.
- Consistently maintained accuracy and productivity rates of 98% or more.
- Assisted with training new OP coders.
- Worked closely with physicians on documentation to promote coding accuracy.
- Tracked and assessed accounts on Discharged Not Final Coded (DFNC) report.
- Responded to coding questions from callers and other internal departments.
Education
Associate of Applied Science - Health Information Technology
Ferris State University
Big Rapids, MI05.1997
Skills
- Cross-Functional Teamwork
- Schedule Management
- Teamwork and Collaboration
- Goal Setting
- Operations Management
- Idea Development and Brainstorming
- Technical Proficiency
- Shift Scheduling
Certification
- RHIT Certification
Timeline
Inpatient Coding Manager
University Of Miami Health System
05.2022 - Current
Corporate Coding Supervisor
Trinity Health
02.2013 - 04.2022
Lead Outpatient Coder
Mmodal
09.2003 - 02.2013
Outpatient Coder
Metropolitian Hospital
01.2000 - 07.2004
Associate of Applied Science - Health Information Technology
Ferris State University
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