Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Renee Koonce

Lubbock,TX

Summary

I am an expert in customer service - with many years of service to my community and businesses. I enjoy problem solving and never shy away from taking on the tough job of working with an upset customer. I have excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I am a hardworking employee with excellent multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
years of professional experience

Work History

Pilot Catastrophe
Lubbock, TX

Independant Insurance Adjuster
09.2021 - 06.2023

Job overview

  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
  • Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
  • Maintained accurate documentation of all claim activity within designated system.
  • Assisted colleagues, Insured, and claimants with difficult cases; Value disputes, and provided guidance regarding complex issues.
  • Input claim information and payments into company database.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Organized files into logical categories; maintained complete records according to established procedures.

Brookdale
Lubbock, TX

Resident Services/Admissions Coordinator
05.2017 - 09.2021

Job overview

  • Coordinated referrals to appropriate community-based organizations and agencies.
  • Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
  • Conducted tours of senior living facilities for prospective residents and family members.
  • Provided support to elderly individuals during the transition process from independent living to assisted care programs.
  • Responded promptly to inquiries from current and potential residents regarding available services or amenities.
  • Facilitated communication between family members who live far away from their elderly relatives residing in a retirement community.

Brookdale
Lubbock, TX

Activities Director
05.2013 - 09.2017

Job overview

  • Organized group outings to local attractions such as museums, parks, and theaters.
  • Planned special events for holidays, birthdays, and other occasions.
  • Created monthly calendars of events to inform staff and residents of upcoming activities.
  • Assisted residents with hobbies or crafts such as painting or scrapbooking classes.
  • Organized travel arrangements for day trips or overnight excursions.
  • Provided support to families by helping them understand the importance of social engagement for their loved ones.

Brookdale
Lubbock, TX

Dining Supervisor
05.2012 - 05.2013

Job overview

  • Ensured that all food items were prepared in accordance with established standards and recipes.
  • Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
  • Resolved customer complaints promptly and professionally.
  • Organized special events such as parties or banquets in coordination with kitchen staff members.
  • Performed administrative tasks such as scheduling shifts for employees or creating reports on performance metrics.
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.

Education

GED

GED
07.2019

University Overview

  • I am currently licensed in my home state of Texas- I also carry my Michigan , Indiana, North and South Carolina, and Florida Licenses
  • I worked as a Claim Specialist for Pilot Catastrophe in Total Loss for State Farm for 21 months and settled on average 18 claims per week.

Skills

  • Automobile Appraisals
  • Claims Processing
  • Sales Background
  • Coverage Assessments
  • Strong Interpersonal and Communication Skills
  • Best Practices Implementation
  • Report Writing
  • Advanced Computer Skills
  • Data Analysis
  • Highly Motivated
  • Claims Investigations

Timeline

Independant Insurance Adjuster

Pilot Catastrophe
09.2021 - 06.2023

Resident Services/Admissions Coordinator

Brookdale
05.2017 - 09.2021

Activities Director

Brookdale
05.2013 - 09.2017

Dining Supervisor

Brookdale
05.2012 - 05.2013

GED

GED

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Renee Koonce