Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Volunteer Experience
Timeline
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Renee Lancaster

Amarillo,TX

Summary

Experienced and enthusiastic Administrator/CSR with extensive track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to clients; improving business performance. Experienced in all aspects of project coordination, complex client issues, onboarding/peer training and sophisticated problem solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Administrator Sold Property

Evolve Vacation Rental
08.2019 - 10.2023
  • Frontline client support answering calls, responding to emails and solving complex billing, contract and reservation issues for property owners.
  • Accurate documentation, compliance & reporting of all client/property contracts
  • Top 6% performance with 186 successful accounts in 2022
  • Active Evolve Community Volunteer and successfully led the Green@ Community Team for 3 years.
  • Developed comprehensive training programs for new employees, ensuring a smooth onboarding process and rapid integration into the team.

Office Manager/Administrative Assistant

BR&D Landscaping
02.2019 - 08.2019
  • One season working as administrative manager for pool/pond installation company as front line client contact. Answering multi-line phone system, answering emails, website responses and keeping site data up-to-date.
  • Detail and organization of project data, quotes and billing resolution.
  • Timecard/Payroll, & Invoice processing, AR tracking and aged accounts research and final resolution
  • Calendar scheduling & management of 19 full-time employees and inside sales for retail clients.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Showroom Manager/CSR - Interior Design

Denver Design Center C.A.I Designs
01.2017 - 02.2019
  • Began as CSR and was promoted within 6 months for leadership
  • Managing 6 full-time designers and support staff, booking 3.8M Revenue in 2018
  • Upgraded and integrated order systems for shipping calculations to simplify the client process
  • In the top sellers for 2018 and member of the Million Dollar Club
  • Learned hiring & strategic interviewing skills to staff the showroom with talented, loyal certified designers.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.

Retail Service Consultant

Federated Department Stores
  • Worked as Sales for Estee Lauder, Receiving Manager & then Assistant to Buyer at Lord & Taylor, then starting as ASM Ladieswear, promoted to Estee Lauder Counter Manager, Denver, CO
  • Used this time to hone customer service skills, gain POS/credit processing knowledge while raising three children through college
  • Still considered hire in good standing, Federated stores were a haven between career changes throughout my working tenure.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.

Sr Analyst - Manufacturing/Fabrication Support

Texas Instruments (Contract through Paranet, Inc.)
  • Long-term contract position to service internal computing clients for TI support
  • Integration of the Remedy/bmc client service management application for client/problem tracking/reporting
  • Designed installation services including HD Image & Win95 support
  • Assign internal support technicians to perform tasks including desktop service calls, cloud support connectivity and online/phone support
  • Report tracking and reporting of success/fail rates, client satisfaction and ticket resolution/closure.

Documentation Specialist/CIM Analyst - Diagnostics Division

Abbott Laboratories
  • Implemented IBM SQL Paperless Manufacturing Workplace process in PRISM FAB
  • Created learning content for paperless manufacturing process for PRISM build
  • Managed a Team of 6 engineers & technicians in the manufacturing documentation process
  • Pioneered Paperless process in SQL on the shopfloor for quality builds
  • Integrated graphics & instructions to span the education gap.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.

Documentation Specialist

Compaq Computer/Hewlett Packard
  • Starting as a contract worker, product & instruction documentation creation for all release computer systems
  • HP still has some of these graphics & documentation packages available online today
  • COMPAQ Quickfind - new project for documentation dissemination released as a subscription service
  • As one of the three people that envisioned a documentation system that could be searched in a forward/backward data requisition format, we stored all released support information in a database that could then be released to the public sector and sales support
  • Hired to permanent employment within 3 months to lead documentation effort.
  • Improved document organization by implementing a comprehensive filing system for easy access and retrieval.

Education

A.A.S - Alternative Energy/Sustainable Living - includes NABCEP Cert

Carrington College
Sacramento, CA

Certificate - Programming/Data Systems

Control Data Institute
Houston, TX

Skills

  • MS Office
  • Salesforce
  • Google Suite
  • Asana
  • Trello
  • Salesforce
  • Problem-solving abilities
  • Communication Skills
  • Leadership experience
  • Organizational acumen
  • Multi-tasking Juggler

Certification

  • Certified Remote Pilot & Commercial Operators License
  • UK Canal & River Trust Captain's License updated 2022

Accomplishments

  • Top Producer 2022 - Evolve Vacation Rental
  • Innovation Excellence in Technology Award 2000 - Abbott Laboratories

Affiliations

  • American Society of Interior Designers, Member, 2016 - Lifetime
  • American Horticultural Society, Member - Master Gardener, 2015 - Lifetime

Volunteer Experience

  • Green@ Evolve, President, Led over 65 volunteers to grow over 1500 lbs of food per year for Colorado Foodbanks while having a BLAST!, 2021-2023
  • Denver Urban Gardens, Garden to Cafeteria Program, Mayfair & Steele Street Elementary, 2016-2022

Timeline

Senior Administrator Sold Property

Evolve Vacation Rental
08.2019 - 10.2023

Office Manager/Administrative Assistant

BR&D Landscaping
02.2019 - 08.2019

Showroom Manager/CSR - Interior Design

Denver Design Center C.A.I Designs
01.2017 - 02.2019

Retail Service Consultant

Federated Department Stores

Sr Analyst - Manufacturing/Fabrication Support

Texas Instruments (Contract through Paranet, Inc.)

Documentation Specialist/CIM Analyst - Diagnostics Division

Abbott Laboratories

Documentation Specialist

Compaq Computer/Hewlett Packard

A.A.S - Alternative Energy/Sustainable Living - includes NABCEP Cert

Carrington College

Certificate - Programming/Data Systems

Control Data Institute

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Renee Lancaster