Janneth Lanford
Fargo,ND
Summary
Communicative Receptionist with strong administrative skills and outstanding computer skills. Meticulous professional adept at greeting guests, solving immediate issues, and providing top-notch customer service. Passionate about creating a friendly and welcoming atmosphere for residents and visitors.
Overview
24
24
years of professional experience
Work History
Receptionist
Edgewood Vista Senior Living
Fargo, ND
08.2017 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Vendor Maintenance Associate
Border States Electric
FArgo, ND
10.2017 - 10.2021
- Maintained a high level of professionalism with clients and working with team members.
- Updated ACH details upon request of vendor with proper verification to ensure request is valid
- Assisted in developing policies, processes and procedures related to vendor management.
- Maintained accurate records of all vendors and their contracts.
- Ensured compliance with relevant regulations and laws governing vendor relationships.
- Assisted with reporting 1099's to IRS annually
Accounts Payable Vendor Master
Chevron Phillips Chemical
The Woodlands, TX
04.2013 - 10.2017
- Created vendors after verifying appropriate authorizations by management
- Maintained accurate payment information and updated by verifying validity of request
- Prepared annual reporting of 1099's to IRS
- Assisted Accounts Payable incoming mailbox assigning incoming emails to the appropriate Invoice Processor
- Updated vendor with appropriate plant code locations
Customer Service Entry Clerk
LyondellBasell Industries
Houston, TX
04.2007 - 08.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Administrative Assistant - Sales
LyondellBasell Industries
Houston, TX
08.2000 - 04.2007
- Organizing and maintaining Director's calendar and travel arrangements.
- Creating agendas, presentations, reports, and other documents for the Director.
- Coordinating meetings with internal and external stakeholders.
- Managing incoming calls and emails directed to the Director.
- Conducting research on various topics as requested by the director.
- Preparing expense reports for reimbursement of business-related expenses incurred by the director.
- Prepared price change notifications electronically and delivered to mass customers via email
Education
Bachelor of Science - Government
Texas Woman's University
Denton, TX08-1995
Skills
- Data Entry
- Administrative Support
- Greeting and Seating Clients
- Verbal and written communication
- Service-oriented mindset
- Positive and professional
Affiliations
- Avid cook and baker who enjoys sharing with co-workers
- Volunteers when given an opportunity to do for others
Timeline
Vendor Maintenance Associate
Border States Electric
10.2017 - 10.2021
Receptionist
Edgewood Vista Senior Living
08.2017 - Current
Accounts Payable Vendor Master
Chevron Phillips Chemical
04.2013 - 10.2017
Customer Service Entry Clerk
LyondellBasell Industries
04.2007 - 08.2012
Administrative Assistant - Sales
LyondellBasell Industries
08.2000 - 04.2007
Bachelor of Science - Government
Texas Woman's University
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