Renee Larson
Staples ,MN
Summary
Store Manager with extensive experience in retail operations, human resources, and customer service. Proven success in managing inventory, cash control, and staff training, resulting in improved store performance and customer satisfaction. Skilled in problem-solving, team leadership, and compliance, bringing proactive and effective management to any retail environment.
Overview
11
11
years of professional experience
Work History
Store Manager
Wireless World
08.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Seamstress Assistant
Homecrest Outdoor Living LLC
10.2019 - 07.2023
- Adapted quickly to new tasks or responsibilities as required by fluctuating project demands.
- Aided in the successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
- Minimized errors in final products by carefully following design instructions provided by the lead seamstress or designer.
- Enhanced garment quality by assisting in pattern cutting and sewing tasks.
- Expanded skill set through continuous learning and training on advanced sewing techniques.
- Collaborated with lead seamstress on complex alterations, achieving precise fit and finish.
- Bolstered workplace safety by adhering to best practices when using sewing machines and handling sharp tools.
- Optimized inventory management, tracking usage patterns and reordering supplies as needed.
- Increased product quality by performing thorough inspections before delivery to clients.
- Ensured timely completion of projects, prioritizing tasks based on deadlines and workload.
- Altered and hemmed lawn furniture cushions to create custom-fitted styles.
- Assisted with inventory management and restocking of supplies for continuous availability.
- Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected finished garments to address flaws and verify adherence to quality standards.
- Upheld high standards of craftsmanship by consistently producing high-quality garments that met or exceeded client expectations.
- Successfully completed challenging projects requiring advanced tailoring techniques such as intricate beadwork or embroidery applications.
- Trained new seamstresses on company procedures and best practices, fostering a knowledgeable and skilled workforce.
- Demonstrated proper textile handling and care related to cleaning, pressing and steaming.
42A Human Resources Specialist
Army National Guard MN
01.2016 - 08.2020
- Implemented an efficient onboarding program that reduced new hire adjustment time, increasing productivity levels sooner.
- Played a key role in the successful completion of HR audits, demonstrating comprehensive knowledge and adherence to established policies and procedures.
- Facilitated productive communication between employees and management, fostering a collaborative workplace culture.
- Partnered with department managers to develop targeted training programs tailored toward specific skill development needs of their teams.
- Evaluated existing HR procedures and implemented improvements for increased efficiency in daily operations.
- Enhanced employee satisfaction by efficiently addressing and resolving HR-related inquiries and concerns.
- Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
- Maintained accurate personnel records, ensuring compliance with all relevant regulations and company policies.
- Conducted thorough training sessions for new hires to facilitate smooth integration into the organization.
- Monitored employee attendance , addressing issues in accordance with company policies and procedures.
- Maintained secure and safe work environment for the facility
- Maintained my arms, my equipment, and myself
Shift Manager
Pizza Ranch Buffet
06.2013 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work and clean environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Managed staff hiring, training and supervision.
CAP 2 Associate
Walmart
02.2018 - 04.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Increased overall store performance by consistently meeting productivity goals through efficient task execution.
- Monitored and adhered to company safety regulations and policies.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Transported merchandise pallets to move in warehouse.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
High School Diploma -
Henning Secondary
Henning, MN05.2017
Skills
- Customer Service
- Problem-Solving
- Store operations
- Multitasking and Organization
- Team leadership and coaching
- Cash Management
- Shift Scheduling
- Goals and performance
Timeline
Store Manager
Wireless World
08.2023 - Current
Seamstress Assistant
Homecrest Outdoor Living LLC
10.2019 - 07.2023
CAP 2 Associate
Walmart
02.2018 - 04.2019
42A Human Resources Specialist
Army National Guard MN
01.2016 - 08.2020
Shift Manager
Pizza Ranch Buffet
06.2013 - 08.2019
High School Diploma -
Henning Secondary
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