Renee Ledesma

• The skills I got out of telemarketing were surveying, sales, and appointment setting
• I would get tickets they would give us for drawings that the sales team gives us to survey the customers
• I would let them know they are in a $200 grocery giveaway drawing, then after the next day, I call the same customer and try to convince them to give me about 2 to 3 mins of their time, and there's no obligation that's the first thing I say
• Then I walk them through the giveaway that they entered in the drawing
• Only that they get a free shampoo in one room and hallway
• I would say just give the salesmen some credit with a demo for future trips that are given credit
• The sales team wanted me in their department
• You see, I had family who worked for Kirby for about over 15 years and more
• I got myself the experience at 11 years old doing nothing but surveys
• My family had a office for themselves and that was the time I was eleven taken surveys and helping them get appointments which turn into sales

• I have a lot of, and retail
• I had worked at a photography place and was in the black room printing pictures; I unrolled the film and took a look at it is in the glass vinyl to see the negatives which is the film
• I had to look at the best ones, then cut the bad ones out
• Then fitted them on a stick, which I prepared for printing in the black room
• I also handle the register to handle transactions for customers to pay for their packets of family photos that were taken by the photographer
• I also used the credit card machine
• We had to switch as a team and took turns doing the front, working in the back, or in the darkroom printing out the pictures and preparing them when the clients came in to see them, and it didn't have to be the same day, so there's a little filing, answering incoming calls, taking appointments
• A little of everything
• The manager was nice enough to let me pick what I was most comfortable with, and that is with taking the film and placing it first in a black bag then pulling out the film from the film tube
• Next take it to the a professional light board then you have to see the film and look for spots on the film, pics that didn't come out, and some that were messed up
• Then we dispose of them
• Next, analyze each picture
• See if there are spots with a magnifying glass
• Then the good ones we had to place on sticks to be prepared for the darkroom to print them out

Kept customer spaces clean, neat and organized for maximum appeal.

• Distributed information to in-store guests and answered questions to serve needs and drive sales.
• Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
• Operated office-type machinery and binding equipment to efficiently support retail customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Delivered excellent customer service, resulting in consistent customer satisfaction rating.
• Facilitated inter-departmental communication to effectively provide customer support.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Resolved any issues over phone with customers daily.
• Improved overall efficience by anticipating needs and providing outstanding support.

• I enter data from customers' contracts
• I handled the money when they paid their monthly dues or down payments for the cars
• It was major money over a thousand dollars
• Or at least close to a thousand dollars
• There were already formulas made
• I just had to enter the data

Completed data entry tasks with accuracy and efficiency.

• Organized, sorted and checked input data against original documents.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Entered data into the system according to formatting standards.
• Compiled information and input into data into database.
• Executed data verification to detect errors.
• Evaluated source documents to locate information needed for each data entry field.
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• Answered questions about company offerings with knowledgeable responses about products and services.
• Completed daily cold calling and outreach to build sales pipeline.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Assisted with training and orientation of new employees.
• Escalated concerns or advanced problem calls to management staff.
• Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
• Answered calls, took messages and transferred calls to correct individuals.
• Troubleshot problems for callers and helped independently resolve common issues.
• The skills I got out of telemarketing were surveying, sales, and appointment setting
• I would get tickets that that our sales team would give us for drawings we had. I called same customer and try to convince them to give me about 2 to 3 minutes of their time, and there's no obligation
• Then walk them through giveaway that their entered into drawing
• Only that customers would get an free shampoo in one room and hallway
• We would say just give our salesmen some credit with demo for future trips
• Our sales team wanted me in their department
• Their was family who worked for Kirby for about over 15 years and more
• I got experience at 11 years old doing nothing but surveys without pay
• I would get whole lot of surveys and when I was old enough working at K&B Enterprises that is when my experience took effect and that's from co calling during time I was young
• From eleven on to about thirteen I had experience being on the phone with different people;Nobody kept me down I kept going no matter what
• I had been told I would be a great salesperson

• Maintained high level of efficiency in fast-paced work environment.
• Completed all hot and cold food assignments to meet deadlines for meal preparation.
• Greeted customers with friendly demeanor to enhance positive guest experience.
• Organized food and products by date and maintained adequate supplies.
• Maintained composure and work quality while under stress.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Maintained high personal grooming standards and uniform presentation.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Lifted and carried heavy materials.
• Prepared menu orders for customers, ensuring quality and visual presentation.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Operated rides and attractions according to written guidelines to reduce injuries.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
• Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
• Constructed displays and easy-to-read signage to help guests navigate attractions area.
• Assisted customers in entering and exiting rides, providing balance support and general directions.

• Maintained high level of efficiency in fast-paced work environment.
• Completed all hot and cold food assignments to meet deadlines for meal preparation.
• Greeted customers with friendly demeanor to enhance positive guest experience.
• Organized food and products by date and maintained adequate supplies.
• Stocked food items upon manger request and adhered to food safety standards at all times.
• Prepared menu orders for customers, ensuring quality and visual presentation.
• Maintained knowledge base of company pricing, products and services.
• Maintained composure and work quality while under stress.
• Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Maintained high personal grooming standards and uniform presentation.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Lifted and carried heavy materials.
• Adhered to procedures in preparing food items.