Renee Lemons
Batesville,IN
Summary
Dynamic leader with extensive experience at Wendy's, excelling in operations management and team building. Spearheaded initiatives that significantly enhanced sales, employee satisfaction, and customer loyalty. Skilled in training and coaching, adept at problem resolution, and proficient in labor cost controls. Achieved notable improvements in productivity and efficiency through strategic process optimizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Wendy's
02.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with repeat customers to ensure long-term loyalty
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Streamlined store operations by identifying areas for improvement and implementing efficient processes, contributing to higher sales and productivity levels.
Shift Manager
Wendy's
10.2014 - 02.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Crew Member
Wendy's
12.2010 - 10.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Certificate of Technical Studies - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN06-2018
High School Diploma -
East Central High School
Brookville06-2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Administrative Skills
- Schedule Management
- Labor Cost Controls
- Deadline-oriented
Accomplishments
- Supervised team of 40 staff members.
- Achieved Training Store Certification by completing Corporate Standards with accuracy and efficiency.
Certification
Certified Training Store
Timeline
General Manager
Wendy's
02.2021 - Current
Shift Manager
Wendy's
10.2014 - 02.2021
Crew Member
Wendy's
12.2010 - 10.2014
Certificate of Technical Studies - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
East Central High School
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