Renee Lilyhorn
Grand Rapids
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach.
Overview
11
11
years of professional experience
Work History
Practice Leader
Trinity Health
10.2016 - Current
- Recruited and hired new staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed budgets and financials, ensuring fiscal responsibility and optimal use of resources within the department.
- Developed policies and procedures aligned with organizational goals while prioritizing patient-centered care.
- Led successful accreditation efforts, ensuring adherence to industry best practices and regulatory requirements throughout the organization.
- Increased employee engagement through effective communication strategies that fostered transparency, collaboration, and teamwork among staff members.
Office Manager
Michigan Medicine
07.2014 - 10.2016
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Master of Science - Health Administration
Central Michigan University
Mount Pleasant, MI12-2013
Bachelor of Science - Health And Fitness
Central Michigan University
Mount Pleasant, MI05-2010
Skills
- Excellent communication
- Problem-solving
- Teamwork and collaboration
- Operations management
Timeline
Practice Leader
Trinity Health
10.2016 - Current
Office Manager
Michigan Medicine
07.2014 - 10.2016
Master of Science - Health Administration
Central Michigan University
Bachelor of Science - Health And Fitness
Central Michigan University