Renee Littlefair
Glenwood Springs,United States
Summary
Excellent work ethic with proven track records at my jobs, excelling in inventory control and exceptional customer service. Streamlined operations, enhancing efficiency and minimizing downtime. Adept at vendor engagement and documentation, fostering a collaborative team environment that drives success and customer satisfaction.
Overview
2017
2017
years of professional experience
Work History
Office Manager
Telephone Systems Consultants
- In my capacity, I am responsible for overseeing daily office operations, coordinating meetings and scheduling service calls.
- All phone calls related to service are routed through me. Additionally,
- I handle administrative tasks such as record-keeping, debt collection from customers, and banking duties. It is my responsibility to monitor all payable and receivables.
- I ensure that all necessary parts for upcoming jobs are ordered, and that support parts that may be required at any time are always in stock.
- I conduct inventories monthly.
- Maintained equipment functionality by scheduling regular maintenance checks and repairs as necessary, minimizing downtime due to malfunctions.
Owner/ Operator
Once Upon a Child
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior service to customers.
- Maintained all payroll.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Barista/shift Leader
Starbucks
10.2014 - 02.2017
- As a Starbucks shift supervisor, I had the responsibility of serving as a role model for store operations and standards.
- As the lead of each shift, I collaborated closely with a team of baristas to ensure the delivery of exceptional customer service and the serving of top quality products.
- My primary objective was to positively influence and guide my team members, fostering an encouraging and supportive work environment that would facilitate their professional development and leadership growth. By doing so, I played a pivotal role in creating an overall positive and enriching experience for both our customers and partners..
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Education
Human Services
Lamar University
Beaumont, TX01.1994
Skills
- Excellent customer service skills
- Great organizational skills
- Inventory control
- Supply management
- Documentation and control
- Vendor engagement
- Teamwork and collaboration
- Goal setting
- Attention to detail
- Cleanliness maintenance
- Cash handling accuracy
- POS system operation
Timeline
Barista/shift Leader
Starbucks
10.2014 - 02.2017
Office Manager
Telephone Systems Consultants
Owner/ Operator
Once Upon a Child
Human Services
Lamar University
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