Renee Livingston
Geneseo,NY
Summary
Dynamic individual with hands-on experience in small business development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Owner & General Manager
Cricket’s Coffee Company
10.2014 - 02.2024
- Built the business from the ground up, overseeing all aspects of operations including staffing, payroll, and customer service
- Developed and maintained relationships with local suppliers to ensure consistent product quality and availability
- Managed day-to-day operations including scheduling, inventory control, and regulatory compliance
- Designed and implemented a creative, customer-focused menu, continually refining offerings based on customer feedback and market trends
- Spearheaded social media marketing campaigns, growing a loyal customer base and enhancing brand presence within the community
- Managed financials, including budgeting, sales analysis, and cost control, to maintain profitability in a competitive market
- Led staff training in customer service and operations, improving employee retention and workplace satisfaction
Payroll Specialist
USA Payroll
07.2011 - 10.2014
- Develop and maintain customer relationships with a database of 300+ clients, with a retention rate of 98%
- Provide client training sessions and resolve payroll and tax concerns efficiently
- Stay up to date on Federal and State regulatory changes to advise clients accordingly
- Assist sales representatives with client referrals and up-selling opportunities
Mobility Consultant
Monroe Wheelchair
11.2009 - 09.2010
- Consulted with patients and therapists to determine medical equipment best suited to patient needs
- Developed a Durable Medical Equipment Sales Manual
Manager
Pane Vino Ristorante
07.2008 - 11.2009
- Ensured consistent product quality and exceptional guest satisfaction
- Trained staff on POS systems and restaurant operations
- Managed payroll reporting and ensured regulatory compliance
- Acted as liaison for event planning, marketing, and pricing
Education
B.S. - Printing Management, Communications Concentration
Rochester Institute of Technology
Skills
- Coaching & Staff Development
- Customer Relations
- Regulatory & Safety Compliance
- Product & Quality Control
- Purchasing & Inventory Management
- Payroll & HR Management
- Scheduling & Labor Control
- Social Media Marketing & Brand Development
- Menu Development
- Event Planning
Timeline
Owner & General Manager
Cricket’s Coffee Company
10.2014 - 02.2024
Payroll Specialist
USA Payroll
07.2011 - 10.2014
Mobility Consultant
Monroe Wheelchair
11.2009 - 09.2010
Manager
Pane Vino Ristorante
07.2008 - 11.2009
B.S. - Printing Management, Communications Concentration
Rochester Institute of Technology
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