Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Renee Locke

Billerica,MA

Summary

Dynamic Beauty Advisor at Ulta Beauty Inc. with a proven track record in enhancing customer satisfaction and driving sales through personalized consultations and expert product knowledge. Skilled in organization and multitasking, I excel in fostering team collaboration and resolving customer concerns, ensuring a memorable shopping experience while maintaining a visually appealing store environment. Looking to kickstart my graphic design career with my passion and knowledge that I have learned throughout Southern New Hampshire University’s program.

Overview

9
9
years of professional experience

Work History

Beauty Advisor

Ulta Beauty Inc.
10.2024 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

Gymnastics Coach

Tumble Kids Billerica
09.2016 - 08.2025
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.

Assistant Manager

Meadowlands Ice Cream
09.2020 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Bachelor of Arts - Graphic Design And Media Arts

Southern New Hampshire University
Hooksett, NH
04.2025

High School Diploma -

Billerica Memorial High School
Billerica, MA
06.2019

Skills

  • Organization and multitasking
  • Team collaboration
  • Flexibility and adaptability
  • Attention to detail
  • Verbal and written communication
  • Leadership
  • Problem solving
  • Customer service
  • Adobe software(InDesign, Photoshop, Illustrator, Acrobat)
  • Microsoft(Office, Word, Excel, PowerPoint, Outlook)
  • HTML and CSS
  • Marketing
  • Logo Design

Timeline

Beauty Advisor

Ulta Beauty Inc.
10.2024 - Current

Assistant Manager

Meadowlands Ice Cream
09.2020 - 10.2024

Gymnastics Coach

Tumble Kids Billerica
09.2016 - 08.2025

Bachelor of Arts - Graphic Design And Media Arts

Southern New Hampshire University

High School Diploma -

Billerica Memorial High School

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