Tiffany Sellers
Emeryville,CA
Summary
Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than 20-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services, and branch operations. Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.
Overview
26
26
years of professional experience
Work History
Business Owner/Manager
Glammdry Blowdry Salon
09.2018 - 01.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Managed over 100 clients per week
- Managed employees and there customers needs
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
- Monitored staff performance, providing final-say assessment over inquiries
- Served as principal stakeholder over organization's complete operations
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership
- Reconciled daily sales, returns and financial reports in QuickBooks
- Optimized team hiring, training and performance
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports
- Created and monitored promotional approaches to increase sales and profit levels
- Provided outstanding coaching to employees to boost productivity
- Built and deployed operational procedures, training programs and administrative systems to handle needs
- Conducted target market research to scope out industry competition and identify advantageous trends.
Property Management Assistant
Ladepo Properties
03.2012 - 01.2021
- Promptly responded to tenant complaints and concerns for over 25 properties
- Managed maintenance and custodial staff Ladepo Proerties
- Greeted approximately 35 prospective tenants weekly
- Exceeded annual occupancy of 100%
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Completed final move-out walk-throughs with tenants to identify required repairs
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
Sales Associate
Nordstroms Department Store
11.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Increased sales by 10%
- Managed over 50 customers per day
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting additional products
- Achieved perfect attendance and on-time record
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Personal Banker
Bank Of America
04.2015 - 10.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Promoted financial products by maintaining excellent service offering knowledge
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Expanded client base by promoting new financial products
- Answered customer questions and explained available services such as deposit accounts, bonds and securities
- Presented new and additional products and services to existing customers
- Approached prospective clients through cold calling and emails to meet sales targets.
Business Owner/Operator
Roc And Hair Salon
01.2012 - 08.2018
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Managed over 50 calls per day setting appointments
- Increased sales by 25%
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership
- Optimized team hiring, training and performance
- Capitalized on social media platforms to increase market awareness and recruit sales agents
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
- Maintained motivated and well-paid sales team by calculating commission payments on time
- Built and deployed operational procedures, training programs and administrative systems to handle needs
- Created and monitored promotional approaches to increase sales and profit levels.
Business Owner/Operator
Behind The Scenes Hair Salon
05.1997 - 01.2012
- Led screening, hiring and staff scheduling to maintain compliance with group goals
- Managed over 75 calls and appointments per day
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
- Kept all building areas and equipment functional and well-organized to promote business performance
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports
- Employed prompt decision-making and in-depth research to resolve issues
- Created and monitored promotional approaches to increase sales and profit levels
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business
- Provided outstanding coaching to employees to boost productivity
- Built and deployed operational procedures, training programs and administrative systems to handle needs
- Maintained motivated and well-paid sales team by calculating commission payments on time
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Education
Associate of Arts - Business Administration And Management
Berkeley City College
Degree - undefined
Hayward Beauty College
High School Diploma - undefined
Skyline High School
Skills
- Sales Growth
- Upselling Products and Services
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Retention Strategies
- Excellent Attention to Detail
- Problem-solving skills
Timeline
Sales Associate
Nordstroms Department Store
11.2018 - 02.2019
Business Owner/Manager
Glammdry Blowdry Salon
09.2018 - 01.2023
Personal Banker
Bank Of America
04.2015 - 10.2018
Property Management Assistant
Ladepo Properties
03.2012 - 01.2021
Business Owner/Operator
Roc And Hair Salon
01.2012 - 08.2018
Business Owner/Operator
Behind The Scenes Hair Salon
05.1997 - 01.2012
Associate of Arts - Business Administration And Management
Berkeley City College
Degree - undefined
Hayward Beauty College
High School Diploma - undefined
Skyline High School
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