Renee Luedtke
Sykesville,MD
Summary
Experienced professional with a background in office coordination, administrative support and management skills. Strong communication and organizational skills with the ability to multitask and manage priorities. Customer service oriented with attention to detail and a team player.
Overview
10
10
years of professional experience
Work History
Assistant Bar Manager & Social Media Manager
Woodstock Inn
09.2023 - 10.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
General Manager
Essex Diner
08.2014 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Increased brand awareness by developing and implementing effective social media strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Lead Business Assistant
Lake Shore Family Dental
01.2018 - 10.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
Office Assistant
Andrew Gruver, DDS.
01.2015 - 01.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Conducted comprehensive market research to identify and attract new patient demographics.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
Education
Dental Radiology
Anne Arundel Community College
Arnold, MD06.2015
General Studies
Northeast High School
Pasadena, MD06.2008
Skills
- Team Leadership
- Time Management
- Marketing
- Budget Control
- Customer Service
- Payroll Processing
Timeline
Assistant Bar Manager & Social Media Manager
Woodstock Inn
09.2023 - 10.2024
Lead Business Assistant
Lake Shore Family Dental
01.2018 - 10.2020
Office Assistant
Andrew Gruver, DDS.
01.2015 - 01.2020
General Manager
Essex Diner
08.2014 - 10.2023
General Studies
Northeast High School
Dental Radiology
Anne Arundel Community College
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