Renee Luevanos
Hayward,CA
Summary
Aspiring to advance in Kaiser’s administration, I bring a keen eye for detail, a rapid learning curve, and a friendly, enthusiastic demeanor to every task. My dedication to efficiency and my ability to quickly master new skills make me a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Department Secretary
Kaiser Permanente
Fremont
11.2024 - Current
- Scheduling meetings via Teams calendars.
- Create or revise documents and forms, which include laminating and posting for the requesting station and/or area.
- Submit tickets for IT requests and also for Engineering requests.
- Order and organize the department supplies.
- Book conference rooms via the Resource Scheduler.
- Arrange catering and lunch for meetings.
- Complete payroll for our department via the mainframe, and also complete color-coded calendars for employees (time correction logs, PPA's).
- Assist with onboarding new employees and doctors.
Release of Information Specialist
Kaiser Permanente
Union City, CA
08.2022 - 11.2024
- Process any and all patient requests via Health Connect and kp.org, which include FMLA paperwork, reasonable accommodations paperwork, and process and prepare medical records for third parties, including attorneys, and continuity of care.
- We also process and complete paperwork for our pediatric patients, which includes School Entry forms, Sports Clearance forms, Allergy forms, High School Sports forms, and Pedi HeadStart forms.
- I also process paperwork for the County, which includes all In-Home Support Services applications, and I also process and complete Conservatorship for the County as well.
- We also process DMV forms, which include DMV placard applications and DMV medical evaluation paperwork. Process all state disability claims and NPI claims, and answer 40+ phone calls throughout the day.
- I also advise patients of the requirements for processing their requests.
- Assist doctors with form completions sent via Adobe and/or clinical letters. I also follow up with the providers to ensure the return of the patient's request in a timely manner. I also provide instructions to providers if they have problems or questions regarding any request.
- We also process subpoenas, depositions, and deal with attorneys and law firms. I also process and release information for mental health and chemical dependency based on our regional procedures.
- I also complete and assist doctors with the completion of Residential Care Facility forms. I use Word and Excel daily.
- I also help with our UBT meetings and generate presentations via PowerPoint. In taking physical mail, separate the mail by types of requests, stamp all incoming checks, and generate new requests via Health Connect.
Operating Room Scheduler
Kaiser Permanente
Oakland, CA
09.2022 - 09.2022
- I called patients to give pre-op instructions.
- Scheduled or booked patients in operating rooms.
- I made pre-op folders.
- Constant communication with surgeons, nurses, and the anesthesia department.
Payroll Specialist
Kaier Permanente
Oakland, CA
09.2020 - 09.2022
- Provide clerical support to NPS staff, and distribute all confidential documents as per department procedure.
- Processing off-cycle checks along with PPA's. Timecard audits.
- Scan/file payroll documents as requested.
- Daily use of Mainframe, PARRS, and KP.
- Daily reconciliation of departments and units using an Excel spreadsheet.
Cashier
Kaiser Permanente
Oakland, CA
01.2020 - 09.2020
- Greet patients, check patients in and out.
- Collect copays.
- Generate appropriate forms for all departments for patients.
- Call patients to cancel or reschedule, per MD.
- Daily use of PARRS.
- Use correct procedures to document and report discrepancies (FOOI).
Release of Information Specialist
Kaiser Permanente
Union City, CA
03.2019 - 01.2020
- Daily use of Health Connect.
- Advise patients of processing forms, and give an estimated time frame for completion and approval. Identify different types of forms.
- Interact with patients, third-party requestors, and provide education regarding the Release of Information requirements.
- Send requests to providers for approvals.
Department Secretary
Kaiser Permanente
Oakland, CA
07.2018 - 03.2019
- Answering and directing phone calls, including the Regional Operator line.
- Faxing, sending emails with Lotus Notes, and Outlook
- Mainframe, PARRS II daily use of the Meeting Room Manager, EMS, and Regional Building Operations Request System (RBO), Microsoft Word, Excel
Drug Clerk
Kaiser Permanente
Oakland, CA
01.2013 - 05.2018
- Provide services to Northern and out-of-region pharmacies.
- Daily use of pharmacy terminology and drug names.
- Also, process purchase orders in a timely and efficient manner.
- Communicate with buyers via email and phone.
- Handle phone calls from STS technicians and resolve their customer concerns regarding emergency orders, last-minute ordering, stock checks, and updates for restricted medications.
- Daily use of Excel spreadsheets, Office 365, Lotus Notes, Word 2017, "Mainframe" (aka ICS MASTER ITEM), and Onelink.
Education
Associate of Arts - Pharmacy
Heald College
Hayward, CA01-2012
Associate of Arts - Medical Assitant
Heald College
Hayward, CA01-2010
Skills
- Document preparation
- Clerical support
- Inventory coordination
- Proofreading documents
- File management
- Calendar management
- Verbal communication
- Meeting coordination
- Report preparation
Timeline
Department Secretary
Kaiser Permanente
11.2024 - Current
Operating Room Scheduler
Kaiser Permanente
09.2022 - 09.2022
Release of Information Specialist
Kaiser Permanente
08.2022 - 11.2024
Payroll Specialist
Kaier Permanente
09.2020 - 09.2022
Cashier
Kaiser Permanente
01.2020 - 09.2020
Release of Information Specialist
Kaiser Permanente
03.2019 - 01.2020
Department Secretary
Kaiser Permanente
07.2018 - 03.2019
Drug Clerk
Kaiser Permanente
01.2013 - 05.2018
Associate of Arts - Pharmacy
Heald College
Associate of Arts - Medical Assitant
Heald College
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