Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renee Lujan

Parker,CO

Summary

Motor Vehicle Specialist with extensive experience in title processing and audit management at Douglas County. Demonstrated ability to enhance operational efficiency through effective training and communication strategies. Proficient in tax collection and data entry, consistently achieving high-quality results while ensuring exceptional customer service.

Overview

25
25
years of professional experience

Work History

Motor Vehicle Specialist III

Douglas County
Lone Tree, CO
02.2020 - Current
  • Executed audits and managed DRIVES service request tickets and remote testing.
    Conducted SQR testing and compiled reports as assigned by agency.
    Communicated effectively with customers, dealerships, and finance companies.
    Trained Dealer Title Clerks over three sessions to enhance operational efficiency.
    Collected ownership tax, license fees, and sales tax as State of Colorado agent.
    Processed motor vehicle title and registration applications according to state guidelines.
    Reconciled cash drawers and deposits with precision.
    Maintained high productivity levels in mortgage mail and counter duties.

Motor Vehicle Specialist III

Arapahoe County
Centennial, CO
09.2015 - 02.2020
  • Executed general data entry, issuing titles, permits, handicap placards, and duplicate titles.
    Facilitated effective communication with constituents, dealerships, and finance companies.
    Collected ownership taxes, license fees, and sales tax efficiently.
    Maintained high productivity levels for mortgage mail processing.
    Issued marriage licenses and civil union certificates as an agent for Arapahoe County.
    Conducted VIN verifications to ensure compliance and accuracy.

Senior Process Associate/Data Entry Team Leader

First Data Corp/ Telecheck Services
Englewood, Colorado
06.2000 - 10.2014
  • Developed financial engine to identify bank account errors from misread MICR lines.
  • Researched ACH Return Files to enhance processing accuracy.
  • Contacted multiple banks for information necessary to process ACH Return Files.
  • Established scripts for consistency in reporting notes across teams.
  • Coordinated reconciliation of received files, managing workload and service level agreements.
  • Executed project plan for new client implementation, ensuring smooth onboarding process.
  • Validated and managed various file sources including external loads and internal submissions.
  • Served as Training Specialist, delivering performance-based training programs across departments.

Education

Some College (No Degree) - General

Arapahoe Community College
Littleton, CO

Some College (No Degree) - Business Management

University of Phoenix
Tempe, AZ

Skills

  • Title processing and VIN verification
  • Tax collection
  • Data entry
  • Customer service
  • Audit management
  • Problem solving
  • Effective communication
  • Quality assurance
  • Problem-solving
  • Time management abilities

References

References available upon request.

Timeline

Motor Vehicle Specialist III

Douglas County
02.2020 - Current

Motor Vehicle Specialist III

Arapahoe County
09.2015 - 02.2020

Senior Process Associate/Data Entry Team Leader

First Data Corp/ Telecheck Services
06.2000 - 10.2014

Some College (No Degree) - General

Arapahoe Community College

Some College (No Degree) - Business Management

University of Phoenix

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