Summary
Overview
Work History
Education
Skills
References
Timeline
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Renee L. Vinciarelli

Vacaville,USA

Summary

Dynamic professional with a proven track record at Sam's Club, excelling in team leadership and employee training. Skilled in regulatory compliance and conflict resolution, I effectively drive performance improvements and foster a collaborative environment. Committed to achieving sales goals while delivering exceptional customer service and maintaining high standards of quality assurance.

Overview

24
24
years of professional experience

Work History

Member Team Lead

Sam's Club
Vacaville, CA
03.2024 - Current
  • Assists management with the supervision of associates, communicating goals and feedback, training associates on processes and procedures, providing assistance at member services, monitoring progress and results, and identifying and addressing improvement opportunities.
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices.
  • Leading a front-end team, Supervising experience to include hiring, evaluation, mentoring, developing, and managing the workload of others

Collections Specialist / Trainer /Supervisor Talk Off

Rash Curtis & Associates
Vacaville, USA
06.2013 - 08.2023
  • High volume and fast paced collection calls in relevance to medical debt and resolution
  • Provided customer service regarding collection issues, process customer payments, process and review account adjustments, resolve client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for assigned accounts
  • Demonstrated negotiation skills, to include the ability to handle difficult call with tact and diplomacy
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Knowledge of Compliance of HIPAA Privacy Rules by maintaining protected written, oral or electronic health information confidentiality
  • Knowledge of Compliance of Fair Debt Collection Practices Act (FDCPA) by not utilizing abusive, unfair or deceptive practices during collections
  • Experience with customer notation of accounts, updating account status per events and follow up on scheduled deferred payments
  • Performed investigative reporting on consumer accounts by researching linked consumer accounts, credit bureau availability and arranged payment plans for consumers
  • Adhered to all company policies, guidelines, and confidentiality regulations and accurate data entry input
  • Trained new collectors in process, guidelines, compliance and phone collection skills
  • Handled escalated calls, collected and assisted teammates with supervisory responsibilities

Multiple Roles

ALZA Corporation
Vacaville, USA
02.2001 - 12.2012
  • Training Data Coordinator
  • Acted as the site's primary administrator for the Learning Management System (LMS), used to document training for all Global Pharmaceutical Supply
  • Answered user’s questions regarding operation of the LMS: assisted users with system access and troubleshooting
  • Maintained LMS qualification, make course assignments, enter training records into LMS, archive hard copies, and assign training activities to site associates
  • Maintained control of documentation changes and kept current with General Manufacturing Practices
  • Supported Global Pharmaceutical Supply Group training department activities managing training room logistics, attendance documentation, training materials reproduction, and communication regarding upcoming training schedule
  • In addition, monitored and reported to site supervisor and or management, the training, attendance status, and gaps and other metrics as required
  • Managed training records (electronic and hard copy) and provided training records/reports as required for regulatory inspections and audits
  • Supported other members of the training team as needed to ensure completion of identified projects, including quarterly General Manufacturing Practices
  • Coordinated New Hire Orientation as needed and participated in monthly meetings with Global Training and LMS Administrators to ensure the site is aligned with Global training
  • Participated as the Quality Representative for the Safety team to assure site wide involvement and focus on safety
  • Ensured 100% participation in safety program for the entire site
  • Provide expertise/ training to new members of the team
  • Document Control Assistant 2 (2004-2007)
  • Maintained control of documentation changes and kept current with General Manufacturing Practices
  • Supported internal and external customers and secured all master documents and production batch records
  • Implemented changes to Master Documents and obtained approval as required by the document change orders
  • Implemented all aspects of ALZA’s document control program with respect to conformance to current GMP and written, approved procedures for corporate and facility document control
  • Received Document change orders, assigned numbers to orders, maintained document control files, and tracked open document change orders
  • Updated master documents to reflect approved changes, updated master indexes, distributed changed documents, obsolete old revisions, and destroyed obsolete copies
  • Filed and maintained all batch records documentation and performed duties in support of established records management procedures
  • Manufacturing Process Operator (2001-2004)
  • Include In-Process testing of drugs and chemicals
  • Familiar with Standard Operations Procedures and terminology and have knowledge of applicable Good Manufacturing Practices (GMP’s), Standard Operating Procedures and safety requirements
  • Perform equipment set ups, adjustments, troubleshooting and simple maintenance, proper housekeeping of work areas and cleanliness of equipment
  • Responsible for wearing applicable personal protective equipment and observing and maintaining a safe operation environment

Education

General Education courses -

Solano Community College
Fairfield, California

Skills

  • Problem Solving
  • Team leadership
  • Employee training
  • Performance monitoring
  • Conflict resolution
  • Regulatory compliance
  • Customer service
  • Workload management
  • Communication skills
  • Quality assurance
  • Decision Making
  • High Volume Phone Call Handling
  • Data Entry
  • Negotiation
  • Consumer Information Assessment
  • Time Management
  • Organizational Skills
  • Working Under Pressure
  • Meeting Deadlines
  • Sales Goal Achievement
  • Customer Service
  • Team Collaboration
  • Written Communication
  • Verbal Communication
  • Patience
  • Optimism
  • Flexibility

References

References are available upon request

Timeline

Member Team Lead

Sam's Club
03.2024 - Current

Collections Specialist / Trainer /Supervisor Talk Off

Rash Curtis & Associates
06.2013 - 08.2023

Multiple Roles

ALZA Corporation
02.2001 - 12.2012

General Education courses -

Solano Community College

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Renee L. Vinciarelli