Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Renee Malagon

Las Vegas

Summary

Seasoned Collections Specialist with a background in managing and resolving delinquent accounts. Skilled in fostering positive relationships with customers while upholding credit policies, leading to effective collection efforts. Notable strengths include negotiation, problem-solving, and communication skills which have consistently mitigated financial losses in previous roles.

Overview

17
17
years of professional experience

Work History

Owership Collections Specialist

Nordstrom
03.2022 - Current
  • Advised customers on budgeting techniques and money management skills to enhance financial stability.
  • Established debt repayment schedules tailored to each customer's financial situation.
  • Engaged customers through effective verbal communication to identify needs and requirements.
  • Recorded status updates on collection efforts to track progress.
  • Conducted skip traces for customers unresponsive to collection attempts.
  • Negotiated credit extensions to assist customers with overdue accounts.
  • Maintained professionalism during calls, delivering exceptional service to all clients.
  • Fostered strong client relationships to improve payment collection outcomes.

HCI Front End Collector

Nordstrom
Las Vegas
08.2021 - Current
  • Identified and contacted customers regarding overdue payments to facilitate collection.
  • Adhered to relevant laws, regulations, and policies governing collections activities.
  • Researched and resolved customer inquiries related to billing and collections issues.
  • Provided comprehensive customer service support through phone and email communication.
  • Investigated billing discrepancies, implementing solutions to resolve issues and prevent recurrence.
  • Advised delinquent customers on effective debt repayment strategies.
  • Engaged with customers to understand reasons for overdue payments and review credit contract terms.

Senior Financial Aid Officer / Team Supervisor

Advanced Training Institue
Las Vegas
09.2010 - 10.2023
  • Managed student loan programs including default management, repayment plans and loan forgiveness programs.
  • Participated in professional development activities such as conferences or workshops related to Financial Aid Administration.
  • Assessed eligibility for federal, state and institutional aid programs.
  • Conducted exit interviews with graduating seniors on a regular basis to review loan repayment options.
  • Processed applications for grants, scholarships, work-study awards or other forms of assistance in accordance with established criteria.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Located and suggested loan packages that met client needs and priorities.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Monitored team members' progress, provided feedback and guidance as needed.
  • Implemented strategies for improving efficiency within the workplace environment.
  • Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
  • Provided training and support to new employees to ensure they understand their job responsibilities.
  • Resolved conflicts between team members in a professional manner.
  • Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
  • Led and managed employees in partnership with other company leaders.

Admissions Representative

Advanced Training Institute
Las Vegas
09.2008 - 09.2010
  • Assisted prospective students with the admissions process by providing guidance and answering questions.
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
  • Maintained accurate records of student applications and documents.
  • Processed admission decisions according to established guidelines.
  • Organized campus tours for prospective students and parents.
  • Ensured compliance with federal regulations pertaining to student records retention.

Education

High School Diploma -

Irvine High School
Irvine, CA
06-1979

Skills

  • Customer negotiation strategies
  • Debt collection techniques
  • Financial analysis
  • Billing dispute resolution
  • Skip tracing methods
  • Data entry accuracy

Accomplishments

  • Recipient of Nordstrom ' We Extend Ourselves' Award - Not only extending ourselves to the customers but our peers and team members as well.
  • Cash Call recognition - most money collected during the quarters
  • Customer Recognition- Customer Compliment calls

References

References available upon request.

Timeline

Owership Collections Specialist

Nordstrom
03.2022 - Current

HCI Front End Collector

Nordstrom
08.2021 - Current

Senior Financial Aid Officer / Team Supervisor

Advanced Training Institue
09.2010 - 10.2023

Admissions Representative

Advanced Training Institute
09.2008 - 09.2010

High School Diploma -

Irvine High School

Similar Profiles

CREATE PROFILE
Renee Malagon