E. Renee Malcolm
Administrative Assistant
Indianola,OK
Summary
Experienced office professional and marketing specialist with a proven track record in problem-solving, enhancing customer satisfaction, and implementing operational improvements. Recognized for consistently achieving cost savings while driving increased profits. Adept at identifying and resolving challenges, dedicated to delivering exceptional results and contributing to the overall success of the organization.
Overview
22
22
years of professional experience
Work History
Office Manager/Administrative Assistant
Malcolm Mechanical, LLC
04.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
- Introduced new software tools to improve data sharing capabilities within the dispatch center, promoting more efficient operations overall.
- Provided ongoing support to field officers, ensuring they had access to relevant information and resources during critical incidents.
Marketing/Chief Administrative Officer
Buds Apothecary, LLC, ViraGuard Pro And BCC
09.2019 - 04.2023
- Created Forms and Procedures for Staff to follow.
- Created Ads and Marketing plans for ViraGuard Pro and Buds Apothecary for local print publications, SMS/MMS messages and social media.
- Oversaw Inventory Management for Buds Apothecary being the final contact for removing discrepancies and catching theft - if any.
- Access to all cash for paying vendors and farms.
- Run weekly payroll for BCC Wellness.
- Maintained a daily sanitizing schedule for ViraGuard Pro.
- Budtended when needed checking in patients and finalizing Sales.
- Created and maintained menus for patients to make clear choices from.
- Assisted in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.).
- Brainstorm and develop ideas for creative marketing campaigns.
- Liaise with external vendors to execute promotional events and campaigns.
- Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.).
- Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies.
- AP & AR for all three businesses.
- Designed and maintained Viraguardpro.com and Budsokla.com.
- Handle Vendor Payouts pulling reports from indicaonline and working with a precise procedure to ensure accuracy.
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
- Wrote engaging and successful marketing, advertising and website copy.
- Guided staff and provided opportunities for growth by encouraging creativity and ownership.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Fluent in indicaonline and Flowhub.
- Integrated indicaonline and Flowhub.
- Created standard operating procedures for POS system and employee handbook.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments, and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in indicaonline and Flowhub.
Marketing Specialist
My Spare Time Design
04.2008 - 04.2019
- Optimized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Designed and maintained client websites.
- Developed print and online advertisements with impactful messages to stimulate engagement and reach target audiences.
- Generated attractive and consistent graphic designs for use for all types of marketing avenues.
- Created in-depth search engine optimization reports.
- Developed intense PowerPoint publications for all areas of marketing and industry related meetings and events.
- Researched and negotiated marketing and advertising campaigns.
- Search Engine Optimization and SEO Reports showing what order a companies website is on popular search engines.
- Identified appropriate marketing channels and target customers for marketing campaigns.
- Wrote engaging and successful marketing, advertising and website copy.
- Came up with unique and innovative ideas for product branding.
- Managed company standards for all marketing collateral and oversaw consistent application.
- Design office related business forms e.g.
- Job Applications, Inventory Spreadsheets, etc.
Marketing/IT Specialist
Bonus Building Care
01.2005 - 11.2007
- Designed brochures and marketing materials for headquarters and 28+ master branches.
- Created 12-page monthly newsletter for 28 Bonus Master Office's staff.
- Created and maintained 100+ page website, www.bonusbuildingcare.com, for Bonus headquarters and 28 Bonus Master branches.
- Managed advertising campaigns with several upscale publications e.g.
- Entrepreneur 500, Franchise Market Magazine, USA Today, etc.
- Creative writing for press releases, articles, website content and advertisements for print and online marketing campaigns generating leads for sales.
- Completed and researched submissions for upcoming top ranking lists (e.g.
- Entrepreneur Franchise 500, Franchise Market Magazine's Top 100,) taking the company from number 51 to 11.
- Created and implemented SEO plan to boost search engine rankings increasing leads from 50 a month to over 400 providing end results to CEO and President.
- Created and optimized graphics utilizing Photoshop, Illustrator and Flash.
- Created and maintained in-house and branch networking and IT solutions.
- Performed computer forensics on company computers as directed by CEO and President.
- Researched and negotiated marketing and advertising campaigns.
- Developed intense PowerPoint publications for all areas of marketing, events and business meetings.
Marketing Specialist
Paul, Hanley And Harley, LLP
07.2003 - 04.2004
- Design marketing materials from concept to finish for the law firm
- Increased website leads resulting in substantial increase of income for the Firm
- Designed and Maintained up to 45 websites for all areas of toxic tort law
- Developed and maintained website budget for the major search engines (Google, MSN, Overture, etc.)
- Wrote engaging and successful marketing, advertising and website copy.
Education
Website And Graphic Design, Creative Writing And Marketing
New Horizons Learning Center
Oakland, CAWebmaster And Web Management
ForeFront Direct
San Francisco, CASkills
- Customer-centric
- Analytics and seo
- Graphic design
- Digital marketing
- Marketing and advertising
- Business development
- Event planning
- Cash Flow analysis
- Accounting and bookkeeping
- Administrative support
- Payroll processing
- Credit and collections
- Staff management
- Administrative oversight
Accomplishments
- Increased sales from $35k a month to over $141k a month in a little under a year.
- Webmaster And Web Management ForeFront Direct - Berkeley, CA Accomplishments Consistently commended by upper management at Bonus Building Care for spearheading and leading effective marketing campaigns.
- Managed media, marketing and public relations on several projects with a $30,000 monthly budget for Paul, Hanley & Harley, LLP.
- Increased revenue for IFS, Inc. by 150% a month through designing and launching successful strategic marketing communication plans.
Personal Information
Title: Admin/Marketing/IT Specialist
Education
Some College (No Degree),Some College (No Degree)
Software
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager/Administrative Assistant
Malcolm Mechanical, LLC
04.2023 - Current
Marketing/Chief Administrative Officer
Buds Apothecary, LLC, ViraGuard Pro And BCC
09.2019 - 04.2023
Marketing Specialist
My Spare Time Design
04.2008 - 04.2019
Marketing/IT Specialist
Bonus Building Care
01.2005 - 11.2007
Marketing Specialist
Paul, Hanley And Harley, LLP
07.2003 - 04.2004
Webmaster And Web Management
ForeFront Direct
Website And Graphic Design, Creative Writing And Marketing
New Horizons Learning Center
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