Renee Mangum
Louisville,KY
Summary
Driven by a strong background in healthcare education and appeals management, notably with Signify Health, I excel in classroom management and differentiated instruction. My proactive approach has significantly enhanced clinician performance and streamlined appeals processes, demonstrating a blend of subject matter expertise and exceptional organizational skills, with a consistent record of achieving positive outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Associate Clinical Educator
Signify Health
Dallas, TX
12.2012 - 06.2024
- Collaborated with colleagues to develop and revise training and enhancing learning experiences for the providers.
- Utilized data-driven instruction to target areas of weakness and continuously improve Clinicians performance while performing In-home health evaluations.
- Developed and implemented engaging lesson plans to keep learner attention.
- Designed and created detailed learning videos, such as powtoons and powerpoint slide presentations for various healthcare devices and projects.
- Facilitated live instructor led webinars for new and present providers on their roles within signify health and the test they perform during the IHE
Phlebotomist, Medial Assistance and IV Instructor
Kentucky School Of Phlebotomy
Louisville, KY
12.2021 - 05.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Appeals Specialist
Humana
Louisville, KY
11.2016 - 12.2022
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
- Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.
- Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
- Demonstrated exceptional attention to detail when evaluating medical records in order to identify discrepancies or inconsistencies that could impact an appeal''s outcome positively or negatively.
Lead Phlebotomist
St Mary's Hospital U Of L Campus
Louisville, KY
10.2017 - 11.2020
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
Education
Associate of Arts - LPN
ATA College
Louisville, KY04.2001
Skills
- Classroom Management
- Lesson Planning
- Differentiated Instruction
- Subject matter expertise
- Program Design
- Collaborative learning
- Curriculum Development
Timeline
Phlebotomist, Medial Assistance and IV Instructor
Kentucky School Of Phlebotomy
12.2021 - 05.2023
Lead Phlebotomist
St Mary's Hospital U Of L Campus
10.2017 - 11.2020
Appeals Specialist
Humana
11.2016 - 12.2022
Associate Clinical Educator
Signify Health
12.2012 - 06.2024
Associate of Arts - LPN
ATA College