Restaurant Manager
Open To Work
Renee Marberry
Avalanche Food Group Restaurants (Twin Peaks)
Bryan,TX
Work Preference
Desired Job Title
Service ManagerFront-of-House & Back-of-House Team MemberDigital Service SpecialistGeneral Manager Training Lead/ Shop Opening CoordManager in Training
Location Preference
RemoteHybridOn-Site
Location:
Bryan, TXCollege Station, TX
Open to relocation:
No
Important To Me
Work-life balanceCompany CulturePaid time offHealthcare benefitsCareer advancement
22
years of professional experience
Operations and Hospitality Leader with 20+ years of experience driving operational excellence, developing high-performing teams, and leading new business openings for nationally recognized restaurant brands. Proven success in general management, facilities coordination, employee development, project execution, and customer experience. Skilled at improving operational efficiency, controlling costs, coordinating cross-functional teams, and delivering exceptional results in high-volume environments. Recognized for building strong cultures, leading change, and successfully opening new locations from construction through grand opening.
Work History
Service Manager
3 Years 5 Months- Manage and develop 70+ front-of-house team members, providing coaching, training, and performance evaluations.
- Lead daily operations for a high-volume restaurant, ensuring smooth and efficient service.
- Conducted inventory audits and maintained stock levels to minimize waste and ensure product availability.
- Scheduled shifts based on business forecasts to optimize labor costs and meet service demand.
- Schedule shifts based on business forecasts while maintaining labor cost targets.
- Resolved guest concerns professionally while upholding service standards to enhance customer satisfaction.
Front-of-House & Back-of-House Team Member
1 Year 1 Month- Facilitated hosting, serving, bartending, and kitchen prep to enhance guest experience in high-volume environment.
- Provided accurate, timely, and personable guest service to maintain customer satisfaction.
- Managed bar service, drink preparation, and TABC compliance.
- Oversaw bar service and drink preparation, ensuring adherence to TABC compliance.
- Prepared food items according to recipes and safety guidelines.
Digital Service Specialist
4 Years 6 Months- Resolved customer issues via phone, email, and chat, enhancing overall customer experience.
- Personalized interactions to strengthen customer engagement and build lasting relationships.
- Improved customer engagement through personalized interactions.
- Coordinated delivery escalations, appointment conflicts, and complex service resolutions to maximize customer satisfaction.
General Manager Training Lead/ Shop Opening Coord
11 Years 9 Months- Scheduled staff to optimize customer experience and align with labor targets.
- Coordinated hiring, training, and operations for new shop openings across Texas.
- Evaluated kitchen and front-of-house operations to uphold cleanliness and organization standards.
- Optimized food ordering processes to ensure timely delivery and freshness of ingredients. and prep based on sales trends to maintain freshness and reduce waste.
- Directed weekly market calls to support catering coordinators across Texas and Arizona.
- Oversaw daily operations, ensuring consistent service quality and customer satisfaction.
- Developed training programs for staff, enhancing team performance and efficiency.
- Developed and maintained positive relationships with vendors and service providers for efficient service delivery.
- Coordinated facility maintenance schedules, ensuring optimal operational efficiency across multiple locations.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Trained staff on facility operations procedures, fostering a culture of continuous improvement and accountability.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Ensured compliance with health and safety regulations, maintaining a safe environment for all staff.
- Assisted in budget preparation for facility expenses, aligning with financial objectives.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Ordered and maintained supplies and inventory.
- Held classes to teach staff facility procedures.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Led operational strategy to enhance team performance and service delivery.
- Developed training programs to elevate staff skills and customer engagement.
Manager in Training
2 Years 6 Months- Monitored food quality and guest interactions, enhancing overall guest satisfaction.
- Engaged in leadership training to prepare for future managerial roles.
- Assisted with scheduling, inventory control, and sales initiatives to support operational success.
Education
Associate’s degree - Child Development
High School Diploma
Skills
Leadership
Operations Management
General Management
Team Leadership
Coaching & Mentoring
Performance Management
Employee Development
Succession Planning
Change Management
Operations
Multi-Unit Support
New Store Openings
Facilities Coordination
Vendor Management
Construction Coordination
Operational Readiness
Labor Management
Inventory Control
Food Cost Control
P&L Management
Budget Planning
Quality Assurance
Food Safety Compliance
Project Management
Cross-Functional Collaboration
Timeline Management
Process Improvement
Grand Opening Execution
Equipment Procurement
Project Coordination
Business
Customer Experience
Community Engagement
Event Planning
Microsoft Office
POS Systems
Scheduling Software
Marketing Support
Data Analysis
Timeline
Service Manager
Avalanche Food Group Restaurants (Twin Peaks)
03.2023 - CurrentRead More
Front-of-House & Back-of-House Team Member
Olive Garden
02.2022 - 03.2023Read More
Digital Service Specialist
Wayfair
09.2018 - 03.2023Read More
General Manager Training Lead/ Shop Opening Coord
Potbelly Sandwich Shop
12.2006 - 09.2018Read More
Manager in Training
Olive Garden
06.2004 - 12.2006Read More
Deer Park
High School Diploma
Read More
Texas Southern University
Associate’s degree from Child Development
Read More