Renee Markovich

• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Provided positive first impressions to welcome existing, new and potential customers.
• Increased sales by offering advice on purchases and promoting additional products.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Managed Cosmetics, Women's Shoes and Fine Jewelry. I was responsible for staffing, sales, customer service and Macy's Credit Card results for these areas. Total volume $5.1 million, Employee in excess of 45.

Also was the Manager on Duty for at least 5 hours of my workday, being paged as needed to specific areas for customer service or stock issues.

Managed all areas of the store. I was responsible for sales, credit and customer service results.

I was responsible for over 100 store employees.

I was responsible for all Human Resources functions in the store. I directed hiring, training, performance management and the annual performance appraisal process.

I was also responsible for all training involved in terms of orientation when we transitioned from Marshall Field's to Macy's.

Managed and executed store recognition and coached Selling Managers in their positions with respect to employee relations.